Had enough of Ryanair and want to take them on!

tazo101

I have now lost it with Ryanair, I still believe you get what you pay for, and if you follow the rules THEY ARE A BARGAIN AND BRILLIANT AT WHAT THEY DO.
HOWEVER I am also sick when they just flaunt it in your face so after advise on how I can get redress from them.
Party of 14 booked with them however 2 had to pull out, so they asked if they can get their tax back as stated on the Ryanair website

http://www.ryanair.com/ie/questions/can-i-apply-for-a-refund-for-my-unused-flight

This tells you the fee but nothing else!!! Tried using the Contact us about a refund form

http://schchng.ryanair.com/refweb.asp

Filled in sent, get a dontreplye@ryanair.com automated reply saying

Thank you for contacting Ryanair.

Please click on the link below which we hope will answer your query.

http://www.ryanair.com/ie/questions/can-i-apply-for-a-refund-for-my-unused-flight

Please note that if you have any further queries relating to this request you will have to submit another request via our web form.

Yours sincerely,

The Customer Service Team

For and on Behalf of
RYANAIR LIMITED


**Please do not reply to this email***
And the whole merry dance starts again, if they were a UK company I would simply send letter then small claims. What i am after is can and how do I do this in Rep. Ireland. Got lots of time and energy (and cheap flights to Dublin ) so any info on best way would be appreciated.

richardw

Find out what the government tax is for both sectors and then subtract the fee to see what you are likely to get.

budgetflyer

Probably nada.
Their admin fee will cancel out any refund.
One of the pitfalls of booking "no frills" airlines Im afraid.

Voyager2002

budgetflyer wrote: »

Probably nada.
Their admin fee will cancel out any refund.
One of the pitfalls of booking "no frills" airlines Im afraid.

Yes, and the law allows this, so taking them to court would be useless.

apt

budgetflyer wrote: »

Probably nada.
Their admin fee will cancel out any refund.
One of the pitfalls of booking "no frills" airlines Im afraid.

Not really a question of no frills airlines. Bristish Airways also charge an admin fee that would wipe out all the refund on short haul flights. On the other hand, EasyJet is one of the few airlines that refunds APD in full.

Bob_the_Saver

http://www.guardian.co.uk/business/2009/jun/04/michael-oleary-ryanair-airline-industry

Look at quote 6, that seems to cover it in this particular case.

And don't forget it would just be the tax not all taxes and charges.

richardw

apt wrote: »

Not really a question of no frills airlines. Bristish Airways also charge an admin fee that would wipe out all the refund on short haul flights.

Last time I did it on line the fee was £15 and I did get some money back.

agrinnall

apt wrote: »

Not really a question of no frills airlines. Bristish Airways also charge an admin fee that would wipe out all the refund on short haul flights. On the other hand, EasyJet is one of the few airlines that refunds APD in full.

Are you sure about this, the charges section of their website says there is a GBP30 cancellation charge per customer per flight? Mind you, it also says here that you can only cancel in very limited circumstances anyway.

apt

Yes. I'm sure. You do not cancel the flight, but claim a refund of APD for an unused flight from customer services.

agrinnall

That's useful to know, do you have a link to somewhere on their website that says they will do that, I haven't been able to find anything?

111KAB

I took them to Court over a similar matter (and won) - Dublin Court and small claims - think it was a 15 euro fee.