Nightmare holiday (Pontins), need help with complaint letter please?

jaa43

ILW wrote: »

Do Pontins cater for a certain type of clientelle?

What do you mean?

jaa43

elsien wrote: »

It's a Butlins type holiday camp.
Your letter is too long, too emotive, and your expectations of full reimbursement are unrealistic.
You need to focus on the main points - adding in a long list of "by the ways" at the end just makes you sound like a serial complainer. And saying you must have been watched by an employee makes you sound paranoid. It could have been an opportunistic crime by anyone staying at the site. And any camp I've ever stayed at is open to anyone wandering in and out, that's how it works. Aside from anything, can you prove you took these items with you- from their perspective, you could have taken empty cases and faked the break in yourself.
I'd start by asking for their formal complaints procedure, cut your letter by 2/3 and have a think about what realistically you can expect. Bottom line, that is what holiday insurance is for. If you chose not to take it out, you can't expect the holiday company to sub you instead.


Edit- if you've been there before, surely you knew what the facilities and security arrangements were before you booked.

Thank you for your comments. I hv bn before but things have seriously deterioted. I never complain about anything and am honest as they come. The facts needed to be mentioned, you would understand if you seen the state of the place.

ILW

jaa43 wrote: »

What do you mean?

Have you read your post?

jaa43

jaa43 wrote: »

Thank you for your comments. I hv bn before but things have seriously deterioted. I never complain about anything and am honest as they come. The facts needed to be mentioned, you would understand if you seen the state of the place.

Not paranoid, how did someone so easily get in the room without us noticing anything was wrong.
You can say that about any holiday, no one discloses what they are carrying in their bags. I have been honest, they left the cases and took the items.
People have to complain to try and make things better for others.

azana_2

Jaa43 I would ignore that comment on clientelle and focus on the advice from elsien, objectively your letter is too ranty and not focused, as suggested take the emotion out of it, research what your rights are and also check the spelling...google chrome will do this for you.

Good luck

Also did you report to police?

jaa43

ILW wrote: »

Have you read your post?

??????????

jaa43

azana wrote: »

Jaa43 I would ignore that comment on clientelle and focus on the advice from elsien, objectively your letter is too ranty and not focused, as suggested take the emotion out of it, research what your rights are and also check the spelling...google chrome will do this for you.

Good luck

Thank you! Spelling???

jaa43

azana wrote: »

Jaa43 I would ignore that comment on clientelle and focus on the advice from elsien, objectively your letter is too ranty and not focused, as suggested take the emotion out of it, research what your rights are and also check the spelling...google chrome will do this for you.

Good luck

Also did you report to police?

We did and have a crime number

Slowhand

jaa43 wrote: »

Thank you! Spelling???

Yes, and youneed to put spacesbetween some of thewords.

jaa43

Slowhand wrote: »

It certainly seems so.:o

I quickly copied and paste my letter taking out certain things. I was looking for helpful advice....