Lloyds TSB Website

Blue_Lou

I recently attempted to transfer money from my LTSB account to smile.. I entered £480 instead of £380.. checked it thinking there was enough in the account. Well.. instead of LTSB telling me on their website that there were not enough funds do the transfer. They sent me a letter in the post with a £35 fine. Really unfair in my book - I think that the website should just say you don't have the necessary funds to make the transaction please enter a suitable amount.

End of rant.

maninthestreet

£35 'fine' seems excessive - write to them asking to reduce it, as the charge seems to include an element of profit, which they are not allowed to do.

Fatso_the_wombat

Certainly, when transferring money out of my Egg account, if I enter an amount greater than the available balance it tells me I don't have the funds.

(It hasn't been that I've been trying to take out money I don't have; rather that there were amounts that showed in my balance that hadn't cleared.)

changkra

Blue_Lou wrote:

I recently attempted to transfer money from my LTSB account to smile.. I entered £480 instead of £380.. checked it thinking there was enough in the account. Well.. instead of LTSB telling me on their website that there were not enough funds do the transfer. They sent me a letter in the post with a £35 fine. Really unfair in my book - I think that the website should just say you don't have the necessary funds to make the transaction please enter a suitable amount.

End of rant.

I have never been stopped by LLoydstsb on line from sending money I haven't got in the account. It's a bit sneaky on their part really but it does say providing funds are available. I was once charged for a transfer i had set up in advance and was £2 short of the full amount and of course it bounced. I learned an awful lot about finance that day. You can claim your charges back, don't forget.

Blue_Lou

I wrote to them complaining and they cancelled the charge because it was a first offense.

I'm considering writing to the ombudsman stating its unfair.