How long do a company have to give me a refund?

vaderag

I recently placed an order online for an item, cancelled it before it was shipped, but they sent it anyway. I refused delivery and they have acknowledged receipt of the return however my card has still been charged.

The company (Logitech), say i'll get a refund within 2 weeks, but in this time my cc payment will be taken, effectively leaving me out of pocket for another month.

How long do they have in law to give me this refund?

bris

30 days..............

vaderag

Even though i cancelled before it even shipped? Apparently their system can't cancel an order when an item is out of stock (ridiculous i know), and the moment it came back in stock they shipped it...

bris

Yes, sorry but they have , by law, 30 days to refund you the money

vaderag

That's a shame, and a pain... Ridiculous too. If you cancel an item before shipping you shouldnt even be charged, let alone have to wait 30 days for the refund!

Nevermind.

Thanks for the advice bris...

arcon5

Then don't order an item unless you know for sure you want it and not change your mind in a matter of days.

vaderag

All very well saying that clever clogs, but the product i ordered had a massive drawback over a cheaper model that wasn't mentioned on the product page, not even in the side by side comparison of the products. Only found out after reading forums after ordering. I have also placed a complaint about that...

ThumbRemote

arcon5 wrote: »

Then don't order an item unless you know for sure you want it and not change your mind in a matter of days.

On another thread you've been telling someone how it's unethical for them to try and get out of paying for something. Funny how there's no mention of the ethics of a business keeping hold of someone's money for much longer than is necessary.

Do you have anything useful to contribute to these board, or are you just here to criticise and blame people who post?

arcon5

ThumbRemote wrote: »

On another thread you've been telling someone how it's unethical for them to try and get out of paying for something. Funny how there's no mention of the ethics of a business keeping hold of someone's money for much longer than is necessary.

Do you have anything useful to contribute to these board, or are you just here to criticise and blame people who post?

Comparing Apples and Oranges :T:T

Well done!

There are valid reasons a company can't refund straight away (anything from company structure to accountancy pracices to fraud detections/prevention). The company aren't permanently depriving op of the money -- the other thread, op is looking for a loophole to permanently and unfairly deprive the retailer of thousands of pounds.

arcon5

vaderag wrote: »

All very well saying that clever clogs, but the product i ordered had a massive drawback over a cheaper model that wasn't mentioned on the product page, not even in the side by side comparison of the products. Only found out after reading forums after ordering. I have also placed a complaint about that...

Answer = due diligance

Some of us perform this BEFORE ordering goods.

You order, they begin processing the order, you cancel (which is absolutely fair enough! You have a right to do so, so no dispute there) then wan't them to completely halt what will be semi-automated systems to stop one order out of the hundreds likely being processed.


When goods are in transit (whether it to you or back to the their warehouse -- this case to you and back to them anything upto 5 working days) they shouldn't have to refund you. Once the goods get to them this also gives them the opportunity to inspect the goods, then authorise the refund.

bod1467

A minor point - return of goods under DSR and refunds are not intrinsically linked. i.e. seller must refund within 30 days but buyer is not obligated to have returned the goods in that time frame in order to receive the refund.