Something weird has happened to my PC - help needed please

PabloNeruda

The other day I couldn't get an internet connection, and after many phone calls to Talk Talk it turned out I had a cross-line with somebody else (makes sense).
Anyway I ended up having to reinstall all the modem stuff (you know, with the starter CD that Talk Talk send you when you first start up).
Now, when I sign into the internet, 2 things have happened that I can't sort out, and it's bugging me.

1. I have some brand new toolbar that I really don't like, and I can't get used to. I was on Windows XP before but I'm not sure if this is now something newer.

2. I think Norton Antivirus is blocking the sound streaming when I try to listen to any radio station online. When I clicked on 'Listen Live' on a radio station yesterday, a Norton Antivirus warning popped up, and I think I made a mistake by clicking on 'block' or whatever instead of allowing the sound streaming through. Does that make sense?

Any advice most appreciated.

gantybop

I doubt very much your operating system has changed - this simply wouldn't happen without you physcially purchasing a new OS and installing it - it's more likely a tool-bar that some software has installed without you realsing it - this can easily be removed if you know the name of the toolbar

Secondly, you can "unblock" media streaming by opening up Nortan, and changing the permissions to "allow". If you go into the permissions.programmes tab there will be a list of various programmes and 1 of 3 options next to them - allow, deny or ask. Simply changed the desired programme to the option you prefer.

HTH

Jamangie

Try going to view/toolbars at the top of the page and seeing if the toolbar is ticked and listed there. If it is then just untick it to make it go away or if you are using IE7 goto the tools drop down menu at the left hand side of the page and select the toolbar from there. With regards to that oh so lovely program called Norton Antimakemycomputerrungreat, try opening the application either through the start menu or right clicking on the tray icon near the clock. You are looking for something along the lines of the NAV Firewall settings or block list. Find the one that looks like it is the right one and free it from the block list. Having wised up to NAV many years ago, I'm afraid I do not know the exact answer as I am unfamiliar with how it works these days, but nearly all programs of the same type operate in similar fashions, so I would give that a go.
Hope ya get it fixed.
See Ya

PabloNeruda

Thanks for the replies people. :A I've opened up Norton but can't find where to go. Does anybody out there who has Norton know?

PabloNeruda

Sorry to recussitate this old thread, but I'm still in a bit of a pickle.

I have uninstalled Norton completely from my PC and installed the free anti-virus stuff that Martin mentions in his article.

HOWEVER I am still not able to get any sound when I try to listen to a radio station.

I think I blocked the streaming accidentally a few weeks ago : I clicked on 'Listen Live' on a radio station, and a Norton Antivirus warning popped up, and I think I made a mistake by clicking on 'block' or whatever instead of allowing the sound streaming through.

However even though I have uninstalled Norton now, I still can't get any sound. I'd really appreciate any help.

johnmc

Could be Windows Media Player.

Try checking it's settings and downloading the latest version from MS.

espresso

PabloNeruda wrote:

I have uninstalled Norton completely from my PC and installed the free anti-virus stuff that Martin mentions in his article.

HOWEVER I am still not able to get any sound when I try to listen to a radio station.

I think I blocked the streaming accidentally a few weeks ago : I clicked on 'Listen Live' on a radio station, and a Norton Antivirus warning popped up, and I think I made a mistake by clicking on 'block' or whatever instead of allowing the sound streaming through.

However even though I have uninstalled Norton now, I still can't get any sound. I'd really appreciate any help.

How did you un-install Norton?

PabloNeruda

I went into add/remove programs in the control panel. There's no Norton stuff in there at all now. Should I perhaps try re-installing Realplayer and Windows Media Player?

espresso

PabloNeruda wrote:

I went into add/remove programs in the control panel.

Doing that may not have fully removed Norton. They provide an un-install tool to do the job properly here.

PabloNeruda

Many thanks. I'll give that a go.

littlescarlet

Hi Pablo

Try https://www.techsupportguy.org a brilliant forum where the tech nerds are very helpful and their advice is free. They will go through your PC bit by bit via various free tools you can download - saved my virtual life a few times.