Keep getting wrong bill!!!!!!!

olias

Ok, moved into one of two new builds about 3 years ago and since then I have had continual problems with British Gas.

Firstly they insisted my house didn't exist (turned out that they had it recorded as a plot number, not the house number - took loads of phonecalls, but was eventually sorted out...Or so I thought..

I then get a bill for several thousand pounds (!) Lots more phone calls later, it transpires that they had mixed me up with a similar address down the road (I am number 10, they are number 10 The Mill, although they have a different postcode). In the mean time BG have quadrupled my DD to pay the non existant debt, so need to sort that out as well - loads more phone calls.

Now this (or variations of this) have continued for the last couple of years. I have given them my name, my address, my postcode, my phone number, the serial number of my meter. I have also given them the other guys name, correct address and correct postcode. Every time this happens it involves lots of lengthy phone calls and I am assured that the problem has been rectified, but it never is.

Last time, I was told by a very rude CS advisor, that she could not take my word for it about the meter serial number, and that she would have to send an engineer out to confirm it. Surprise surprise, that never happened.

I have now received my latest bill, and guess what? It is shown as actual, not estimated (despite a meter reader never having called), and is incorrect to the tune of about £600 worth of gas, for which they are yet again doubling my DD to claw back thius non existant debt.

Sorry for the long post (and rant!), but anyone have any advice on the best way forward to sort this once and for all, and also try and claim some sort of compensation for the years of continued c*ck ups by BG?

Thanks.

Olias

macman

You need to complain in writing (not by phone or email, head your letter 'Complaint'), and enclose a photo of your meter with the reading and s/n clearly shown.

olias

Update!

Ok, so rang the direct complaint line with the intention of sorting current bill, then getting an address to put complaint in writing. The guy I spoke with was great, sorted out that BG had sorted out my records and updated them correctly, but that the fault lay with the contract meter readers - G4S ACCUREAD - there's a misnomer if ever there was one!

Result is that meter readers have updated their records, my current bill has been corrected and I am now £70 in credit, rather than the £600 in debit that they had said I was, and are giving me a £50 credit for the inconvenience. Would have been nice to have had a bit more from them as these problems have been going on for 3 years(!), but as it is, I am approaching winter £120 in credit so thats a result.

Olias