BT Contract

bwfc326

Hello,

This is my first post on here so please be gentle!

Now then I am presently in the midst of a broadband/telephone contract with BT. On Thursday around midday my line went down and is still down today meaning total loss of service. I have logged a fault with BT via the website and the latest update states the fault lies at the Exchange. It goes on to also state an engineer will begin investigating the fault on Tuesday 13th September.

What I would like to know is, can I escape my contract using this situation as the reason?

I am incurring extra costs ie mobile broadband and mobile phone costs. Plus the inconvenience of having to use a friends internet connection.

Any help would be much appreciated

BWFC326
:A

Heinz

No. Breakdowns happen.

macman

3 working days is pretty much average for repairing a residential line.

bwfc326

Thanks guys !

They've just repaired it anyhow.

Cheers

Buzby

For info - READ the contract! It will state what happens when there is unavoidable loss of service. You would be entitled to a rebate for the period when the service was unvailable - it isn't a mechanism to break an otherwise binding agreement. If the outage was sustained and repeating, then you could argue the repairs were not achieved to a high enough standard, this would provide the leverage, but it still would be a fight.