URGENT help advice requird - transfer to BT from previous provider problems!

tashalove

Hello,

I recently decided to go back to BT and signed up for their Unlimited Calls & Line Saver Rental package. We were previously with a small company who offered cheaper line rentals and I was told that this transfer would be initiated by BT so we wouldn't need to do anything.

This seems to be correct process and BT came back with a confirmation letter stating date of application and date of transfer. My account on BT also correctly shows my call charges etc.

However, I have just received a bill from the company I was withi before, asking for payment.

i have spoken to both companies and they are blaming each other and I am now believing BT. We have the same number, nobody has come to our house and physically placed a new line. They have checked the property has only one functioning line and it is a BT line not a non BT line.

Is there any way to determine who is telling the truth?

thanks

Heinz

Who answers when you dial 150?

tashalove

Oh I never knew you could do that! I dialled it and it went through to BT services. However, does BT not rent out their lines to other providers? Or you can still have a BT line with another provider?

Oh my god I am confused...