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Primus / Planetalk - Homephone/Customer Service Issues
Comments
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I wrote to them with this (to the address above) on the 13th of Sept......
And today on the 5th of October... they sent me a bill for "Early Disconnection Fee" for £65 pounds with no accompanying letter. October is the final month of my contract it makes no sense to charge me this.
HELP!
New Call Telecom
6 Snow Hill
London
EC1A 2AY
Don't pay them. They are in breach of contract. Write one more letter to the above outlining all the problems you've experienced including the £65 disconnection fee, asking why they have charged you for this as they have been in breach of contract (failing to supply you with a working telephone line).. Also ask for a letter of compliance, and state that you will give them 7 working days to reply to you. Keep a copy of the letter.
If NCT fail to comply with this request you should then refer the matter to Otelo (not Ofcom).0 -
If you moved the service in March 2011 then I think you will find that that started you on a new 12m contract. Suggest you check the T&C's.No free lunch, and no free laptop0
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