Primus / Planetalk - Homephone/Customer Service Issues

bendipa

boshdmg wrote: »

I wrote to them with this (to the address above) on the 13th of Sept......



And today on the 5th of October... they sent me a bill for "Early Disconnection Fee" for £65 pounds with no accompanying letter. October is the final month of my contract it makes no sense to charge me this.

HELP!

You should have written to their Customer Management Team at

New Call Telecom
6 Snow Hill
London
EC1A 2AY

Don't pay them. They are in breach of contract. Write one more letter to the above outlining all the problems you've experienced including the £65 disconnection fee, asking why they have charged you for this as they have been in breach of contract (failing to supply you with a working telephone line).. Also ask for a letter of compliance, and state that you will give them 7 working days to reply to you. Keep a copy of the letter.

If NCT fail to comply with this request you should then refer the matter to Otelo (not Ofcom).

macman

If you moved the service in March 2011 then I think you will find that that started you on a new 12m contract. Suggest you check the T&C's.