Npower reverted me to standard tariff

garyfish4u

Following the green light on this site i used one of the switching websites and switched to Npower in june. I received various e mails asking me to view my acount online but never bothered. Anyway finally did it this morning but as a new customer with no bills there wasn't any useful info and nowhere did it say what tariff i was on. I rang Npower and they had put me on the Standard pay cash quarterly tariff. I questioned this as I didn't sign up to that and they stated that due to a computer error at their end they had a problem recognising Santander bank accounts. Therefore they automatically reverted me to the standard tariff with paper bills and increased tariff. They apologised and have back dated me on the old tariff but how many others with Santander accounts are unaware of the problem?

chanz4

It seems not jsut npower, a few credit cards are also having the same issue with santandars sortcodes