We'd like to remind Forumites to please avoid political debate on the Forum. This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

EDF Fixed S@ver v2 Direct Debit increase...

geordie_ben
geordie_ben Posts: 3,118 Forumite
Tenth Anniversary
Has the same happened to you lately? We've been with them 3 months and they've put our DD up already, plus they didn't let me know

From about £30 to £41..

On hold to them now to find out 1, why it has gone up after such a short period of time, and 2, why I wasn't informed in writing

Comments

  • brewerdave
    brewerdave Posts: 8,599 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    LOTS of other threads re increased DDs - basically EDF's computer system is totally broken and doesn't calculate future requirements accurately when it has no history to go on, so defaults to wacking up the payments !! LOL
    Shouldn't have a problem getting DDs back to previous level when you talk to a human!!
  • geordie_ben
    geordie_ben Posts: 3,118 Forumite
    Tenth Anniversary
    brewerdave wrote: »
    LOTS of other threads re increased DDs - basically EDF's computer system is totally broken and doesn't calculate future requirements accurately when it has no history to go on, so defaults to wacking up the payments !! LOL
    Shouldn't have a problem getting DDs back to previous level when you talk to a human!!

    On the phone to them now as I type this

    Not broached the DD subject yet. Trying to sort out me not getting notified of the increase.

    Actual words.. "my manager says sometimes you'll get emails about bills and messages but sometimes you wont, most customers check 'myaccount'"

    I told them I'm not willing to accept that as an answer
  • geordie_ben
    geordie_ben Posts: 3,118 Forumite
    Tenth Anniversary
    So, we joined EDF on the 14th of July, and since then have used a whopping 36 units of gas

    36 units x 3.353p = £1.121
    56 days x 19.72p = £11.04

    Yet our direct debit was £32.61 and was raised to £41... I think not!

    Back down to £30 :)
  • mrtobs
    mrtobs Posts: 138 Forumite
    Me Too! They upped our dd in the first month with no justification!! Don't bother with the email enquiry - I've tried 3 times now - got an incomplete response the first time and they just didn't bother the second two times (I had waited 2 weeks before trying again!). Just going to have to ring, although last time I tried was on hold for over 20 mins before I gave up!
  • macman
    macman Posts: 53,128 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    brewerdave wrote: »
    LOTS of other threads re increased DDs - basically EDF's computer system is totally broken and doesn't calculate future requirements accurately when it has no history to go on, so defaults to wacking up the payments !! LOL
    Shouldn't have a problem getting DDs back to previous level when you talk to a human!!

    It's a cunning plan. And that could be the stumbling block...
    No free lunch, and no free laptop ;)
  • dank_2
    dank_2 Posts: 121 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    Similar story here!

    Transferred to EDF in early August, and now they want to increase our DD payment for dual fuel by 20%!

    Needless to say I'm currently on hold waiting to speak to a human being about it...
  • dank_2
    dank_2 Posts: 121 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    ...and just finished speaking to a rather apologetic EDF advisor.

    Sure enough, their billing system is faulty and should only review direct debits after six months! My monthly payment has gone back to what it used to be.
  • ih8stress
    ih8stress Posts: 1,980 Forumite
    Part of the Furniture 1,000 Posts Name Dropper I've been Money Tipped!
    Yep, another one here just got the direct debit increase for gas (joined in July), despite not having seen my first gas bill yet. I downloaded something about a week ago which is just gibberish so not sure if it is my bill - website down so unable to access anything at present.

    Good to know I'll be able to change it back - once I manage to speak to 'a human' about it:cool:

    Can't wait for my 'fix' to end though - never had any trouble with Eon .................
This discussion has been closed.
Meet your Ambassadors

Categories

  • All Categories
  • 347.2K Banking & Borrowing
  • 251.6K Reduce Debt & Boost Income
  • 451.8K Spending & Discounts
  • 239.5K Work, Benefits & Business
  • 615.4K Mortgages, Homes & Bills
  • 175.1K Life & Family
  • 252.8K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 15.1K Coronavirus Support Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.