18185.co.uk Beware problems?

rarelypost

I also have had trouble contacting 18185 recently.

Been with them for a good while but had a pre-recorded message recently saying my card details required updating (I had just had a new card).

I uploaded the relevant details via their website and all seemed to go OK until a couple of days later when I got the same message.

I have emailed them twice but they have not seen fit to reply or acknowledge my mails. At the moment I have bypassed the call router box so of course I am making all my calls via BT.

Whilst I would like to return to my previous call arrangement (18185/1899/Primus as per Heinz's recomendation of ages ago - thanks Heinz!) I do wish I could contact 18185.

John

597money

I need to update my payment details but can't login at the moment. Is anyone else having a problem logging in at the moment?

I am entering my telephone and customer number correctly I have even checked my customer number by phoning the freephone number to have it read to me.

TIA

Heinz

597money wrote: »

I need to update my payment details but can't login at the moment. Is anyone else having a problem logging in at the moment?

I am entering my telephone and customer number correctly I have even checked my customer number by phoning the freephone number to have it read to me.

I'm having no problems logging in - but, as I always recommend, did that via the below link AND on Internet Explorer, not Firefox.

https://myaccount.finarea.ch/114/login.aspx?custlink=

tinktank

hey sometimes i also got that problem. any help out there?

Heinz

tinktank wrote: »

hey sometimes i also got that problem. any help out there?

They do occasionally have problems with their website but usually remedy problems within a day.

In my experiencxe, the key to being able to get access when the website is working appears to be to use IE though.