Info ppi reclaim please

GILLY680

Hi,
Can anyone help me please pure novice on this site must say very helpfull and clever people on this site. I sent my claim to Barclays on the 13/07/2011 do they send acknowledgments, had a generic letter saying they will get beck to me by end oct, but gather that is a standard letter sent to everyone. Well done to everyone that has won.:)

smitchy73

GILLY680 wrote: »

Hi,
Can anyone help me please pure novice on this site must say very helpfull and clever people on this site. I sent my claim to Barclays on the 13/07/2011 do they send acknowledgments, had a generic letter saying they will get beck to me by end oct, but gather that is a standard letter sent to everyone. Well done to everyone that has won.:)

Hi Gilly and welcome. If you've had a letter acknowledging recipt of your complaint and advising of the timeline then this is your acknowledgment, they have 16 weeks to deal with your complaint and then advise or ask for more time, at this point you can take your complaint to Financial Ombudsman Service(FOS) but with their backlogs, unless you get a rejection from the lender, you're better to stick it out with them.
Hopefully they will start to push through the rest of the complaints now that the one's on hold should've been dealt with and you may get dealt with sooner that that.
My calculations show it to be around the 2nd November they should resolve this for you.:D

GILLY680

Thankyou so much will keep my fingers and toes crossed for a good result.

smitchy73

I've got other things crossed also for you, oh and you're very welcome.

Placida

GILLY680 wrote: »

Thankyou so much will keep my fingers and toes crossed for a good result.

Hi GILLY680 - looks like we’ll be waiting to hear from Barclays at about the same time. I put my claim in 14/08/11 and got the generic letter saying they would review and reply to my complaint by November 4th and were working to a 16-week resolution period. etc ,etc

I received a letter today informing me they had told me they were working to a 16 week resolution ( by November 4th) in error and they meant 12 weeks.

“For complaints received between 1 August and 1 October 2011, we will work to a 12-week resolution period” barclays.co.uk
I am very worried about their maths skills if they uphold and calculate my claim because 14th August- November 4th IS approx 12 weeks not 16 as they said in first place.
On the positive are we to assume they are on track?