We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Appropriate feedback?

Options
Just want to make sure that I'm not being unreasonable in my thoughts before leaving feedback regarding a transaction.

Have copied below my experience so far...
Ordered an item which comes with some personalised text - sent a message confirming the text I'd like. Item arrives, text is wrong (different spelling). Report this to the seller who apologises and says he will send replacement. Wait 12 days, no replacement so email again reminding him gently - he says he's already sent the replacement. Fast forward 4 days, replacement arrives (postmarked after he said it had already been sent) and it's once again wrong - a different spelling again this time!

I have confirmed the correct spelling s total of 4 times for him now, yet he can't seem to read. Have now requested a refund and will leave appropriate feedback - particularly annoyed that he lied about sending the replacement, and that it took the best part of 2 weeks to replace!

Would I be justified in leaving negative feedback do you think? Don't want to be overly harsh, but at the same time my experience of dealing with this seller has been anything but positive. :(

Thanks,

Comments

This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.8K Banking & Borrowing
  • 253K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.8K Work, Benefits & Business
  • 598.6K Mortgages, Homes & Bills
  • 176.8K Life & Family
  • 257K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.