Energy complaints

chanz4

Has anyone seen septembers energy complaints table by consumer focus?

Think credits due, as we all b**ch about them

The fourth quarterly energy complaints league table, published today by Consumer Focus, shows a decrease in complaints about five of the ‘Big Six’ suppliers, with EDF the only firm which has seen an increase in complaints.
The Spring quarter saw a general fall in complaints, with particularly low volumes in April.1 SSE remains the supplier with the least complaints and the only supplier to achieve a five star rating. British Gas, E.ON, Scottish Power and npower all saw falls in complaints, with all but British Gas going up by one-star star in the ratings as a result. British Gas retains its four-star rating.
npower has continued to improve, rising to a three-star rating and fourth position on the league table. It has been replaced in last position by EDF Energy which achieved only one-star. The big rise in complaints about EDF Energy (a 19% increase) leaves the firm with the worst complaints rating since npower’s one-star rating last winter. Their poor performance is likely to be due in large-part to the implementation of a new billing system.
SupplierRatingApr – Jun 2011RatingJan – Mar 2011RatingOct – Dec 2010RatingJuly – Sept 2010SSE5*****4****4****4****British Gas4****4****3***3***E.ON4****3***2**3***npower3***2**1*2**ScottishPower3***2**2**2**EDF Energy1*2**2**2**

SupplierWeighted score per 100,000 customersApr-Jun 2011Weighted score per 100,000 customersJan-Mar 2011Weighted score per 100,000 customersOct-Dec 2010Weighted score per 100,000 customersJuly-Sept 2010SSE36.358.072.453.4British Gas55.274.483.889.2E.ON71.099.1103.393.5npower82.4111.5133.5121.4ScottishPower89.2103.5103.4116.8EDF Energy126.4106.2106.7117.7
SupplierRatingApr – Jun 2011RatingJan – Mar 2011RatingOct – Dec 2010RatingJuly – Sept 2010SSE5*****4****4****4****British Gas4****4****3***3***E.ON4****3***2**3***npower3***2**1*2**ScottishPower3***2**2**2**EDF Energy1*2**2**2**