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disciple

Hi Chat Forum onliners

I switched from Powergen to BGas in May last year and have NEVER received a bill from BGas since then!!! In the beginning they didn't even recognise me as a customer even though they were pocketing my direct debit :mad: After three months, and no bill, I began calling BGas, the nightmare began!!!! :eek: I have a record of all the people I have spoken to names, dates, and drivel... my most recent call today with a BGas Customer Liason Mgr (CLM) advised me that there was a problem with my set-up communication between companies and BGas hands were tied at the moment waiting for info, I do not want to be landed with a huge bill for this 8 mth period of BGas incompetence. The CLM has said I will receive compensation with my bill but she said that she may not hear anything for another 3 weeks.. I’ve heard that before!!! She mentioned energywatch, saying if I reported the matter to them they would take the case off her.

Does EnergyWatch charge a fee? Can they help me with the above... I just want to get this sorted so I can switch asap and run like hell from BGas!!!

:money:

marcellep

My father inlaw had a very simliar problem with this company. He recieved no bill what so ever for 12mths and tried each month to call them asking for a bill. He was told that they never had any readings from him, he provided them and once again no bill was sent out. After 12mths of no bills he called energy watch who then taken the deatils and contacted the company direct on his behalf. Then Bgas asked for meter readings and then slpped a bill in excess of £500 through the letter box. My father inlaw then called Bgas and said he was not paying that amount as it was his error, Bgas advised he would be taken to court for non payment. Energy watch where contacted again and they spoken with Bgas who then admitted there error. Bgas then scrapped the bill and we started again with new readings. May I add they have never missed a bill now.

http://www.energywatch.org.uk/

Energy watch is a free service


Contact us
You can contact energywatch by telephone or via the website. Using these two methods is the quickest ways of ensuring that you reach the person most able to help you.

This is because complaints or enquiries are not necessarily dealt with by the office nearest to where the person making the complaint or enquiry lives.

As a consumer watchdog we’re extremely conscious of responding to consumers as quickly as possible and of giving value for money, and we believe that the system we use is the best way of achieving this.

Helpline: 08459 06 07 08
If you would like to speak to an adviser, please call our consumer helpline. We offer the RNID Typetalk service for people who are deaf or have speech and hearing impairment:
18001 08459 06 07 08

Your questions
If you have a question then please first check the ‘Your Questions’ part of this web site. The answer you want might already be there, but if it's not, then you can use this part of our site to ask us.

Make a complaint against your energy supplier
If you want to make a complaint please use our complaint form.

Make a complaint about energywatch
Use this form if you are not satisfied with the service you have received from energywatch

Make a complaint about your supplier
http://www.energywatch.org.uk/help_and_advice/how_we_can_help/make_a_complaint/index.asp

I am sure that once you contact energy watch you will be problem free

Hope that helps

disciple

Thanks marcellep, I'll call them today! :T

marcellep

disciple wrote:

Thanks marcellep, I'll call them today! :T

Your welcome , keep us updated

disciple

Hi Marcellep, just to let you know I did contact energywatch they were helpful too the point that they provided me with a direct no. and contact name to BGas after many phone calls to this person I was sent a whopping bill which I contested and after much ado they took off £150 of the bill...result!!! as soon as I get the green light to switch, I'm leaving BGas in a flash, never to return!!! A tip to anyone when you switch do not use energyhelpline as I did, apparently there was some problem with me transfer from Powergen to BGas. Use USwitch they are recognised by energywatch