Primus Account query

ana8

Hi guys,

wondering if any of you had similar experiences or could help me make up my mind re what should I do.

I took a 12 month contract with Primus through Martin's email in May for £6.79 pm. Haven't had any problems with it but I will be soon moving and started to reassess my packages for landline, internet etc. Seeing as Primus is getting such a bad rep on here when it comes to moving or contacting customer serices not sure what to do.

I checked my DDs and it turns our Primus has not taken a single payment off me since May. what would be the best thing to do now cancel DD and move to o2, contact o2 and make them transfer my current no from Primus or try sticking with Primus and transferring my no to the new property?

Thank you in advance :T

macman

You are still in contract, whether they've taken the DD's or not. Cancelling the DD or the service will doubtless lead to them noticing and they will ask for the back payment, refusal to pay will trash your credit record.

ana8

Cheers not really sure what to do as Primus are not answering on the ir customer service line and I need to get it sorted as soon as

macman

Normal Primus service then...