Advice about a denied Amazon a-z Claim

stormy-weathers

Thanks,i spoke to the cc company when i started having all these
problems but hoped that Amazon would help resolve it as they won't i agree that this seems the best way to go now.

thenudeone wrote: »

I suggest raising a dispute with your CC company.

I have been successful in back-charging suppliers when that have failed in their DSR obligations:T

stormy-weathers

I got an emaail from someone in their
Executive Customer Relations dept who said
'One of our mandates is to address the most acute account and order problems' but she was not saying anything different.
I'll try your sugguestions ( many thanks) it's all turned int a bit of a nighmare

sasquatch2011 wrote: »

Hi,

I've also had problems with Amazon and didn't get anywhere. If you haven't done already, it's probably worth e-mail [EMAIL="managingdirector@amazon.co.uk"]managingdirector@amazon.co.uk[/EMAIL] , this is still a customer services team within Amazon but they deal with cases that are escalated. You still might not get anywhere but from my time in customer services I know they will have more authority then the nroml customer service bods to refund.

Hope that's a bit of help, but I'm well aware of how poor theifr responses are!