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Dell laptop not booting up properly
rose28454
Posts: 4,968
Forumite
in Techie Stuff
My oh has a Dell laptop ( about 5 years old) He rang me today ( we dont live together) and said he was having trouble getting his laptop to start up. Apparently he left it on standby last night and the battery ran out. He told me when it switches on he was just getting a grey screen.
He left it on charge all day and when I switched it on it powered up but froze on the blue screen before the desktop appears. I tried pressing f12 and tried running it in Safe Mode. This worked but it would not allow the internet connect( this maybe because I also had my HP Touchpad on his network).
However when I did get it to boot properly ( By pressing F12 then booting from Hard Drive then running in normal mode) it only worked for a few moments before it froze and I to switch off and start again.
He has had a problem with the mouse freezing and disappearing for a while but I am not sure it is connected.
Any ideas please?
He left it on charge all day and when I switched it on it powered up but froze on the blue screen before the desktop appears. I tried pressing f12 and tried running it in Safe Mode. This worked but it would not allow the internet connect( this maybe because I also had my HP Touchpad on his network).
However when I did get it to boot properly ( By pressing F12 then booting from Hard Drive then running in normal mode) it only worked for a few moments before it froze and I to switch off and start again.
He has had a problem with the mouse freezing and disappearing for a while but I am not sure it is connected.
Any ideas please?
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