goldcar rental

graciesmummy

Has anyone had any dealings with this company?
we have just returned from a weeks holiday in tenerife which we booked through flightline who also organised a weeks car hire with goldcar.
when we went to collect the car they attempted to pressure my husband into buying more insurance,he declined as we already had full cover,he was then told he must purchase a full tank of petrol in advance using his credit card,fuel in tenerife was under a pound a litre,according to dh the car would have cost about £50 max for a full tank of fuel,we have just arrived home to find we have been charged £97!!!

ponymad_3

really sorry to hear about your experience.Afraid they are well known for this in Spain... See the TA website forum for lots of comments.Would urge anyone booking car hire to shop around for full/full offer as otherwise you get stitched up - either you never use the fuel or as in your case you get massively overcharged.

Please everyone take heed and as for the additioanl insurance take an annual policy in the UK

LavenderHillbilly

Hi

We had the same experience in Palma. A low headline 'inclusive' rate of £57 only to be told that we had to pay €72 for petrol which would not be refunded if the tank was refilled and a further €30 insurance charge. I told her that we had already paid for insurance only to be told that we had not and that it was not included.
She was extremely rude and she knew that both she and her employer were being completely dishonest. She even sarcastically wished us to 'have a nice holiday' as we left the kiosk.

We booked through Autoeurope and I would be amazed if they did not know about their reputation.

Pay what appears to be a higher headline rate with a reputable, known rental company.

NEVER EVER WILL I USE THEM AGAIN!

trets77

Type Goldcar into the search box of this site's forum and you will find the same story as OP over and over again.And much worse !

In case you have not already read it.

AVOID GOLDCAR LIKE THE PLAGUE !!!

stingywad

Ditto all the above posts....

Car Hire 3000 / Goldcar Booked car via CarHire 3000 for Spain in August and on booking, told that car hire co. was Goldcar... understood fuel policy - full on pick up, empty on return with fuel charges being paid on collection of car. Totally happy with this and have used Goldcar before. But wasn't prepared for extortionate charges this time round - £112 (pounds, not euros) for a tank of fuel, which equates to 50% surcharge on local rates. Worked out that if had gone with a co. that had a full / full or empty / empty policy, would have cost me £35 in fuel.

CarHire3000 do tell you local charges payable... they don't tell you that you will be shafted when you get there. Raised complaint with Car Hire 3000 (wasn't looking for compensation - just asked them to be aware of level of local charges) - they responded trying to justify the level of charges.

Will avoid both Car Hire 3000 and Goldcar in future.