Acer Aspire 5542 shuts down suddenly

aj71_3

My Acer Aspire 5542 is just over one year.The problem started a few days ago.It has happened 3 times today.Was converting a youtube video into mp4 format.It just shut down unexpectedly.Turned it on again.Again in 5 minutes it shut down with no reasons.

I am aware that if the laptop gets too hot, it can happen.But to me it looks like happening when the temparature seems ok as well.

Any help would be appreciated.

dixiebb

run malwarebytes for any sign of infection. what happens when u are running absolutely nothing? does it still shutdown?

BertieUK

Have you checked your power connections ? Are you running off your battery which may have run very low, as this would automatically close your laptop down.

Hammyman

Heatsink probably blocked with fluff. Was the cooling fan running?