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Questions about refunding on Amazon as a seller

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bc3000

bc3000 Posts: 758 Forumite

2 September 2011 at 8:10PM in Ebay, auctions, car boot sales, post & parcels

Hi,

I recently sold a textbook on Amazon, however the person I sold it to now wants to return it. I've sent her a message saying that's fine and to return it to me so I can process a refund, but I'm not sure how much to refund her- do I refund the full amount she originally paid? Does Amazon still take the £4 odd that it took as charges for selling the book?

Thanks

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Comments

soolin Posts: 74,141 Ambassador

2 September 2011 at 10:34PM

Once you have it back safely you can refund the full payment that you received and the fees are wiped at the same time.

I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
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bc3000 Posts: 758 Forumite

3 September 2011 at 12:25PM

Would that be including the amount they paid for postage?

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soolin Posts: 74,141 Ambassador

3 September 2011 at 2:16PM

bc3000 wrote: »

Would that be including the amount they paid for postage?

Yes, the full amount.

I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
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