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lost post, buyer no longer registered advice please
1jim
Posts: 2,683 Forumite
Hi
About a 3weeks ago i sold an item to a buyer who said that they did not receive the item, i asked them to wait untill royal mail investigated as i smelt something fishy going on, they left a negtaive feedback and lied in the follow up. I have now submitted the claim form to royal mail. I have tried to email them over the course of things to keep them udated but they never replied to emails. Now i have noticed that they are no longer registered users of ebay, what should i do when and if i get the money from royal mail? do i send them the money or do i send them a replacement product?
cant ask them because they dont reply to any email
jim
About a 3weeks ago i sold an item to a buyer who said that they did not receive the item, i asked them to wait untill royal mail investigated as i smelt something fishy going on, they left a negtaive feedback and lied in the follow up. I have now submitted the claim form to royal mail. I have tried to email them over the course of things to keep them udated but they never replied to emails. Now i have noticed that they are no longer registered users of ebay, what should i do when and if i get the money from royal mail? do i send them the money or do i send them a replacement product?
cant ask them because they dont reply to any email
jim
0
Comments
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Well in that case I would do nothing. Few reasons I say this. (1) They aren't a registered user of eBay anymore so the transaction is effectively void (2) They left you a neg without giving you the chance to make things right. Not only this they lied in a follow up to make you look bad. (3) If they are so concerned about this item, then they would reply to emails.
If it were me, I would let this one die of death. It sounds pretty suss to me. Nothing can be done now they've been kicked off eBay."There are no pockets in a shroud..."0 -
Once the buyer leaves a negative he has effectively closed the transaction . Buyers should give sellers time to sort things out before being trigger happy with the feedback.
In this case, especially as he is now NARU, I would keep any money you receive and definitely not send a replacement item.
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Keep the money and don't send a replacement. Is there no way you can question the feedback with ebay now the buyer is NARU and get it removed??0
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Not your fault if they are no longer answering your emails.
Just wait for them to contact you (I bet they wont).0
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