T-Mobile-iphone4 fault

Butlers1982

I have posted this in mobile phone forum but have ben advised to post here.
Thanks to those who have already commented.

Hi all
Hope someone can help...

Bought an iphone4 off T-Mobile 30th July 2010 on a 2 year contract.
Over the last few weeks the "home" button is becoming unresponsive. I went into the apple store and was told it was out of warranty and it would be £135 to replace the phone. The guy explained to me it was a common fault.
I researched the SOGA and wanted to know how long apple would consider "a reasonable amount of time" was in respect of to how long a phone should last. Unfortunately the guy i spoke to couldnt answer and didnt understand,he kept saying its technology,it breaks we cover it for 12 months. At the end of the conversation he said he didnt care about the SOGA!!! The phone breaks its simple!

I then contacted t mobile and received the following reply

I am sorry to hear that you are experiencing problems with your
iPhone 4 ®.
!
On checking your account, I can see that the phone was provided at a
T-Mobile store on 30 July 2010. Each phone comes with a manufacturer?s warranty, with Apple this is 12 months for the device, battery and accessories. As T-Mobile does not offer a warranty, we encourage our customers to ensure that their phones, especially those of high value, are insured.
!
Although, I can understand your frustration at the information provided by Apple, we are unable to help you on this occasion. Can I suggest that you escalate your complaint via Apple?s complaints procedure?

I emailed back saying i wasnt happy with that and got the following reply

I understand you are unhappy with the options you have been given to resolve the faults with your device. I am sorry you feel this way and I can certainly appreciate where you are coming from. However, I would like to clarify some information for you:!

?!!!!!!!!!! Firstly, the contract you have with us is a service agreement and the phone comes as an additional benefit with that. If any fault occurs with the product you are covered by a manufacturer?s warranty.

?!!!!!!!!!! Any product you purchase is also covered by the Sales of Goods Act and states that if a product becomes faulty within 6 months of purchase, it presumed that the fault was inherent at the point of sale. As the 6 month time frame has lapsed it is presumed that the product was not faulty at the time of purchase, therefore it is up to the manufacturer what they can offer to remedy the issue.

As previously, advised T-Mobile cannot help you on this occasion and if you remain unhappy with the outcome, you can seek third party advice. We will be more than happy to respond to any third party questions we may receive on your behalf

Could anyone help me? Is there legally anything i can do? I have a £400 phone that has lasted 13 months and is now faulty.
Could someone advise me if there is anything i can do or is it tough!!

Im a missing something on the SOGA?

Thanks in advance

Butlers1982

Link to first thread
https://forums.moneysavingexpert.com/discussion/comment/46573161#Comment_46573161