Lap top needs repair - it's under warranty, but unsure what to do !!

geek84

Hi Folks

I bought a lap top from Staples Direct about 10 months ago - so it is still covered by their 12 month warranty.

Recently, the lap top started playing up, and Staples Direct agreed for it to be collected and do the necessary repairs to it. However, they want me to do the packaging for the lap top in order for it to be sent back to them (i.e. lap top to be packed in a suitable sized box and lap top covered in bubble wrap to minimize damage), for their courier to collect.

Is this normal for a supplier to request? I was under the impression that it is the supplier's duty to make sure the lap top is suitably packed (once collected from the customer), so that it does not get damaged when taking it to back their work shop or returning it to their customers?

Thanks in advance for your response.

mildred1978

geek84 wrote: »

Hi Folks

I bought a lap top from Staples Direct about 10 months ago - so it is still covered by their 12 month warranty.

Recently, the lap top started playing up, and Staples Direct agreed for it to be collected and do the necessary repairs to it. However, they want me to do the packaging for the lap top in order for it to be sent back to them (i.e. lap top to be packed in a suitable sized box and lap top covered in bubble wrap to minimize damage), for their courier to collect.

Is this normal for a supplier to request? I was under the impression that it is the supplier's duty to make sure the lap top is suitably packed (once collected from the customer), so that it does not get damaged when taking it to back their work shop or returning it to their customers?

Thanks in advance for your response.

Absolutely normal. They use 3rd party couriers.

geek84

Thanks Mildred.

Anybody else got any different opinions please?

mildred1978

geek84 wrote: »

Thanks Mildred.

Anybody else got any different opinions please?

You're really not the full picnic, are you? :rotfl:

geek84

What do you mean by that?

Hammyman

mildred1978 wrote: »

You're really not the full picnic, are you? :rotfl:

I have to put up with this regularly....

To the OP, yes you are going to have to package it up to send it. If you buy online this is one of the downsides. Just put it back in the original box if you still have it and tape down the lid.

Spank

geek84 wrote: »

What do you mean by that?

Well Mildred gave you the correct answer & you want others.

O.K then

Phone them up, scream, swear & demand that they come & pack your laptop when they take it away.

Please post their response:rotfl:

mildred1978

geek84 wrote: »

What do you mean by that?

It's a bit like asking "what's 2 plus 2", someone answering "4" and you asking for different opinions! :rotfl:

geek84

Ok. I'm sorry.

cit_k

Pack it well, very, very well.

Dont want them comlaining it was badly packed and refusing a warranty repair.

debitcardmayhem

Warning.... Make a backup before it goes, they probably , nay definitely will wipe the disk