Distance selling regulations and daily deal websites

lucillelesueur

I was wondering if anyone knew if the deals bought on daily deal websites (such as Groupon, KGB Deals, etc.) were covered by distance selling regulations (in particular the seven day cooling-off period)? I'm considering buying a deal today but it's possible that I may change my mind and would really like more than today to decide. I've already looked on the company's website but can't find anything about a cooling off period. Anyone have any experience in trying to obtain a refund this way?

bris

A deal can't over ride your statutory rights, so DSR will apply. It depends of course on what your buying, there are some goods, personalised for example and services that are exempt, so make sure it's not exempt before you commit to it.

Hintza

If your not sure then do the sensible thing and don't buy it.

santer_2

Saw this

http://www.oft.gov.uk/business-advice/treating-customers-fairly/dshome/forcustomers

http://www.oft.gov.uk/business-advice/treating-customers-fairly/dshome/

http://www.oft.gov.uk/OFTwork/consumer-protection/campaign11-12/distance-selling/

scheming_gypsy

are you buying from the company on line or printing a coupon and going into the shop?

lucillelesueur

Thanks for the links, Santer.

scheming_gypsy- I would be printing a coupon and then redeeming it in store (the deal is for a beauty treatment).

browneyedbazzi

Historically a lot of salons/beauty places have sold way more vouchers on daily deals type sites than they could possibly cater for...leaving people with vouchers but no possible slot to book. I'd be weary!

hcb42

you can just get your money back on groupon anyway!

scheming_gypsy

lucillelesueur wrote: »

scheming_gypsy- I would be printing a coupon and then redeeming it in store (the deal is for a beauty treatment).

if you're printing a voucher off and then going in store and paying, then you're not covered by DSR's.

lucillelesueur

scheming_gypsy wrote: »

if you're printing a voucher off and then going in store and paying, then you're not covered by DSR's.

Sorry, should have made it clearer- I would have been paying for the voucher on the daily deal site, then printing it off and redeeming it in the salon- so I wouldn't be paying for anything in store as it would be prepaid.

Hintza

It is a bit mean to buy something you are not sure about and then try to rely on legislation to help you out of a hole.