Slimbuddy.com membership

tannajay

I joined the above website( 4 days ago).

Its terms and conditions it says you can cancel your membership within 7 days of joining. I paid 15.50 pounds using a credit card for 10 week membership. I didn't get a confirmation as the website say you will get when you pay. I looked at the content and didn't like their menu. Overall I thought, I was not learning anything new. It says no calorie counting is required, but when you look at their menu you literally have to starve yourselves.

On day two I sent them an email saying 'cancel my membership and refund my money'. Since then I have been sending them one email everyday. They don't acknowledge that they have received any communication from me at all. Instead I keep getting emails as if I am a member. I have emailed all available email addresses on their website, but received no reply whatsoever. I know 15.50 pounds is not lots of money, but you only have to find 50 of people everyday and not refund their money and rob lots of people. I would like to get a refund and stop other users loosing their money. Their terms and conditions say that they will automatically charge me ten pounds a month after ten week period is over. I would like all this stopped.

I don't know how to stop this and what to do. Please advise. I rather give this money to charity then this website.

Many Thanks
Jay

mjgreen60

Have you tried phoning them? 0844 8483200 is their number

tannajay

Yes, its just a call taking service, they have taken my message and they will let slimbuddy.com know that I have phoned to cancel. I wait and see what happens, but not expecting much of them.

Jay

mjgreen60

Leave a message saying you are really interested in joining but want some more info. Bet they will get back to you quicker if they think they will make some more money!!

Coopdivi

Try this number: 01322 228 899

This email address might be worth a go as well: paul.payne@ukams.co.uk

The_Pedant

Could also send a letter (recorded deliver even?) to the address at the bottom of their website, summarising when you signed up, the dates of further communication & the lack of respone. Reiterate your wish to cancel under their money back guarantee (as previously requested).

wealdroam

OP, I know that you have said that you emailed all addresses, make sure you have emailed [EMAIL="memberservices@slimbuddy.com"]memberservices@slimbuddy.com[/EMAIL].

On their website they say...

Cancellations must be advised in writing via e-mail to our customer service team at [EMAIL="memberservices@slimbuddy.com"]memberservices@slimbuddy.com[/EMAIL].

Did you mention in your cancellation emails that you were cancelling under Distance Selling Regulations?

Seems a bit fussy, but if you can show that you have kept to their rules it makes it more difficult for them to avoid the refund.

arcon5

wealdroam wrote: »

Did you mention in your cancellation emails that you were cancelling under Distance Selling Regulations?

DSRs don't apply if the service is set to begin within 7 days.

wealdroam

arcon5 wrote: »

DSRs don't apply if the service is set to begin within 7 days.

You may well be right.

I based my post on their own T&Cs (link above) which says...

Cancellation:

Under the terms of the Consumer Protection (Distance Selling) Regulations 2000 you have a 7 day 'cooling off period' in which you have the right to cancel your Membership and receive a full refund. We are obliged to refund your payment in full within 30 days of your cancellation. After 7 days any payment made is non-refundable except in accordance with the Slimbuddy Money Back Guarantee.

tannajay

I have now received the following email:

'On Thu, Sep 1, 2011 at 7:54 PM, SlimBuddy Membership Services <[EMAIL="info&#64;slimbuddy.com"]info@slimbuddy.com[/EMAIL]> wrote:
Hi Jay,
I assume you have already received my email confirming this has been done?
Regards
Paul '

This is implying that they have done this, but the email which this guy is claiming has been sent has never been received by me. Note that he doesn't state his title is i.e. in what capacity he is working for slimbuddy.
I am planning to send all my communiction to the credit card company if this money is deducted and see what happens then.

Many Thanks to everyone who has responded to my message.

Jay

wealdroam

tannajay wrote: »

I have now received the following email:

'On Thu, Sep 1, 2011 at 7:54 PM, SlimBuddy Membership Services <[EMAIL="info&#64;slimbuddy.com"]info@slimbuddy.com[/EMAIL]> wrote:
Hi Jay,
I assume you have already received my email confirming this has been done?
Regards
Paul '

This is implying that they have done this, but the email which this guy is claiming has been sent has never been received by me. Note that he doesn't state his title is i.e. in what capacity he is working for slimbuddy.
I am planning to send all my communiction to the credit card company if this money is deducted and see what happens then.

Many Thanks to everyone who has responded to my message.

Jay

I would've thought that your plan included replying to that email saying that you did not receive the earlier one.

Have you checked your spam folder for the missing email?