virgin media - Bill for unknown phone calls , number never dialed from my handset

mkthind

One day I pick my phone to dial a number and found that some conversation was going on already, I tried to dial number but I could not . then I ask people who are talking to each other about who they are and asked them to disconnect so that I can make my call ( thought may be cross connection ) next day I report to Virgin media about that . VM infomed me that I had so many call in last couple of week for that bill amount is arround GBP 360. I explain them that I never use my phone to call any mobile or outside country. after that they promise me to do investigation . But After completion of thier investigation they start blamming me that I have made those call. I told them that these number was not dialed from my hand set , it may be some fraud or flaw in their system but they are threatening me to pay bill, I am very upset I need advice please come forward. I want to discontinue services but they are asking money for remaining month of contract I am just scared if I paid this and if I got another similer bill. This episode has ruin my peaceful life. do not know what to do

Buzby

We need a bit more information. Is this a fixed line phone, a cordless handset or a cellular mobile - you don't say. How long have you had the problem, or is the line just new? If a fixed phone line, the problem is often caused by a mis-wiring, OR fraud, but you need to tell Virgin of your suspicions that your line has been tampered with. Ask for a printout of all the calls, and highlight the calls you didn't make. Finally, have you rung your own number, and heard it wring? Someone might actually have your line, and you theirs!

spike7451

VM need to send a service engineer out to the Mux to check that the cross connect jumpers are going from the correct E to D side then check the D side in the DP (street cabinet) is correctly done & they have'nt cross jumpered the drop wire.The other alternative that I've came across is someone who has been disconnected breaking into the DP & kroning their drop wire into an active D side.If that's the case,then it should be easy for VM to trace the cable back to the source.

Heinz

But why do Virgin always deny the possibility whenever this sort of problem is reported?

spike7451

Heinz wrote: »

But why do Virgin always deny the possibility whenever this sort of problem is reported?

I don't think they want to admit just how easy it is to break into their DP's & just how easy it is to reconnect your service so you can use chipped boxes.
We done a cab audit once on an estate in Belfast,over half of the CATV cables connected were shown on the system to be disconnected.(mainly for non payment)