bought from tjhughes and now its broke..

emibbo

how do i get it fixed?

i bought a we2 combi double pram from them in april and yesterday the part holdint the tray on at one side snapped, its still usable but doesnt look right

ive looked online for manufacturer and found kooltrade who are not the manufacturer (although some sites say they are) who will fix it for free if i post it to them which wil cost around £30-£40

does anyone have any advice or know what ive to do? i bought this thinking it would last a while for the 2 young children (aged 1+2) that i have and the one i'm due to have in january (mad i know )

thanks for any help :T

visidigi

confirm with them they will repair it, if they will use a courier firm to do so, it wont cost anywhere near £30 - you could use www.interparcel.co.uk

emibbo

thanks, ive looked on there £26+vat is cheapest delivery and i cant afford that

McKneff

T J Hughes are still trading, I bought some things in Newcastle last week and it siad on the window 'under new management'
Cant you take it back to the shop, that's who your contract iswith.

vuvuzela

McKneff wrote: »

Cant you take it back to the shop, that's who your contract iswith.

Unfortunately that isn't correct. The conrtact was with the previous owners, the current owners have no liability. They may do it as a gesture of goodwill, but they don't legally need to.

wealdroam

OP, did you use a credit card for the purchase?
If so, consider a 'section 75' claim.

arcon5

emibbo wrote: »

thanks, ive looked on there £26+vat is cheapest delivery and i cant afford that

What is the weight and dimensions of the pram?

That doesn't sound right to me.... I have received and sent some large and heavy items i nthe past much cheaper than that.

visidigi

that interparcel quote aint right, is it UK to UK - Kooltrade is a Manchester based number...