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I work for the bank .....
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pannetteb
Posts: 56 Forumite
I am about to write a letter to dispute an unauthorised overdraft of over £1,200.
The o/d started when I asked the bank to cancel my d/d's from this seperate a/c and it was not done.
I set up all my d/d's on another account and was not getting regular statements from the said a/c. By the time I had realised I kept on getting charged 'unpaid d/d' fees and then kept on getting charged on top of charges applied.
To cut a long story short, I WORK FOR THIS BANK....., can anyone help me write a less harsh letter to ask for them to look into refunding these additional charges for the same reason associated with reclaiming charges.
I have been sent a default letter for this account.
Just to add this account has ben taken over by theit debt department and I have not been getting statements for months and do not have any access to this account by telephone or internet banking
The o/d started when I asked the bank to cancel my d/d's from this seperate a/c and it was not done.
I set up all my d/d's on another account and was not getting regular statements from the said a/c. By the time I had realised I kept on getting charged 'unpaid d/d' fees and then kept on getting charged on top of charges applied.
To cut a long story short, I WORK FOR THIS BANK....., can anyone help me write a less harsh letter to ask for them to look into refunding these additional charges for the same reason associated with reclaiming charges.
I have been sent a default letter for this account.
Just to add this account has ben taken over by theit debt department and I have not been getting statements for months and do not have any access to this account by telephone or internet banking
Paula
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