Tax Credits frozen?

AJ85

Hi,

I've been trying to help my gf out with this but I'm not clued up on the whole in's and out's.

She lives at home with her daughter (not my child, father passed away so no money from him)

For the last 7 weeks she hasn't received child tax credits, several expensive phone calls later it's the same reasoning that whilst yes they agree she should be receiving the credits, the application is sent up to head office and keeps getting rejected saying she doesn't qualify for them - if it wasn't for me having spare money to lend to her, she wouldn't be able to pay for food and bills etc.

She went to Citizens Advice last week and they must have done something since she was given an emergency credit issue in her account for a fairly small amount but another week has gone by and she's owed a few hundred pounds still - she called again and was again told that there's no confirmed date that she just needs to wait..!

It's crippling her financially, is this kind of thing normal? Anything more she can do??

adamantine

i would formalise a complaint and contact her MP too. unless she is earning over £60,000 or there abouts (might be 62,000 cant remember in my ill-state today) then she will qualify.

has she checked entitled to website to make sure? if she is working she will get childcare element too unless she is getting childcare vouchers.