lost windows 7 disc and product number

firbyfred

We have just moved house and my son's computer has crashed, I need to reinstall windows 7 but lost the disc and product number, can't find it anywhere, (it maybe in storage although he thinks he saw it since we moved, either way its lost for the foreseeable future).
I Googled it and found that it is possible to contact Microsoft but it appears to be an American telephone number, anyone know a UK number or any ideas to help out?

alanrowell

if the PC is still usable then you can use something like Belarc Advisor to get the product number then download Win 7 and create a disk.

gonzo127

how has the computer crashed? any error codes? as these might be easily sortable without resorting to a reinstall (also is it a desktop or a laptop?)

as well Microsoft will not do anything since from their point of view how is it their fault? they will not just provide you with a new copy of windows for free just because you cant find your disk and product key.

david39

Most manufacturers place a Microsoft sticker somewhere discretely on the outside of the computer casing that gives the Windows product number to authenticate that the installation is a genuine Microsoft one. Have a look on the back of the computer, underneath it or even inside the casing.

Wannie_2

Brand and model number of the laptop in question?

santer_2

Underneath the battery can be where the sticker is.

If you post the version of Windows, you can usually get a download, then you just need the product key

firbyfred

Thanks all, I've found the product key, its a desktop with windows 7, when I spoke to Dinopc they said check graphics card etc to see if they have been dislodged. I haven't taken anything out as I'm not that confident, it was an expensive computer to me. if we sent it back for repair they need the disc.
Now that we have the product key how do we go about getting a disc?

santer_2

Which version of Windows 7?

http://windows.microsoft.com/en-GB/windows7/products/compare

firbyfred

santer wrote: »

Which version of Windows 7?

http://windows.microsoft.com/en-GB/windows7/products/compare

home premium

santer_2

For the 32 bit version (most likely)

32-bit Windows 7 Home Premium x86 ISO

http://techpp.com/2009/11/11/download-windows-7-iso-official-direct-download-links/

firbyfred

santer wrote: »

For the 32 bit version (most likely)

32-bit Windows 7 Home Premium x86 ISO

http://techpp.com/2009/11/11/download-windows-7-iso-official-direct-download-links/

Sorry, its 64-bit Windows 7 home premium

Its my son's computer