Play.com Returns Policy

Now33

I bought my son a playstation 2 game for Christmas from Play - however when we tried the game on Christmas Day it would not load. We have never had any other problems with his PS2 with other games, so I have assumed that the disk is faulty. I forwarded a returns request via the Play web site, however I received an e-mail back saying as their 28 day returns policy had elapsed (I bought the present in November), they will not refund/replace. I am not too happy! Has anyone had any similar experiences or suggest any course of action I could take?

MercilessKiller

Surely you have a longer period for faults? Wow thats disturbing but thats also the problem with buying present for xmas i'm afraid

gyzmo

The returns policy doesn't have any effect in this case. These policies are in addition to your statutory rights, but do not replace them (and it is an offence to purport to do so). The policy is erally if, for example, you have changed your mind.

In your case, the item ordered is faulty, and you are entitled to a refund / replacement / repair.

Email them again for a return label, but don't refer to their returns policy. Instead, quote the Sale of Goods Act (you can get a template letter off the consumer direct, OFT or CAB webistes).

the_dark_horse

Guys,

I set a very similar thread up only a week or so ago:

http://forums.moneysavingexpert.com/showthread.html?t=342776

I was hoping that this would help, from my experience on my previous post the email returns policy at play.com does not take proper account of faulty goods, just give them a ring and get it sorted out like I did!

Best of luck