Should I be entitled to a refund?

MARKMAKAVELI

Quick run-down.

I booked myself and 2 friends for a holiday.

Another friend decided to add on but sorted his flight separatley (Same flight as us), so I just added him onto the accomodation/transfers through Travel Republic.

After agreeing the price I paid it with my card. Upon looking at the invoice I realised I didn't understand what they charged me so called up to get clarification. Around 6pm Thursday, lines close around 8pm.

Woman couldn't explain it to me. Said she's get someone to call me back. (This was the 4th call back I was promised, that I never received)

Next day ringing up and emailing and finally got a response. I said I didn't think the charges were correct and I want a refund. Had someone explained it to me when I first called back, I could have had the payment stopped within 2 hours of me making it.

Now finally, they are telling me the only money they will give me back if I cancel this extra person is the £10 transfer charge. So I have to pay £170 extra for the room.

All the hotel person would have done is pencilled us in one room instead of the original one, so if travel republic would have got themselves together, they could of just rung back and said "cancel that last amendment, keep it as it was originally".

I know I should have been sharper from the beginning but...What do you guys think?

KonkyWonky

MARKMAKAVELI wrote: »

I know I should have been sharper from the beginning

This.

If you had reservations you should have raised them before booking.

MARKMAKAVELI

Thanks but I already know that. I want to see if I have a leg to stand on with regards to a refund. It was within 24hours?! Or at least it would have been if they called me back as promised.

greenface

MARKMAKAVELI wrote: »

Quick run-down.

I booked myself and 2 friends for a holiday.

Another friend decided to add on but sorted his flight separatley (Same flight as us), so I just added him onto the accomodation/transfers through Travel Republic.

After agreeing the price I paid it with my card. Upon looking at the invoice I realised I didn't understand what they charged me so called up to get clarification. Around 6pm Thursday, lines close around 8pm.

Woman couldn't explain it to me. Said she's get someone to call me back. (This was the 4th call back I was promised, that I never received)

Next day ringing up and emailing and finally got a response. I said I didn't think the charges were correct and I want a refund. Had someone explained it to me when I first called back, I could have had the payment stopped within 2 hours of me making it.

Now finally, they are telling me the only money they will give me back if I cancel this extra person is the £10 transfer charge. So I have to pay £170 extra for the room.

All the hotel person would have done is pencilled us in one room instead of the original one, so if travel republic would have got themselves together, they could of just rung back and said "cancel that last amendment, keep it as it was originally".

I know I should have been sharper from the beginning but...What do you guys think?

So you agreed a price before payment . What was that price you agreed to pay before you gave the details of payment. I ask because when i pay for anything i seem to always ask "How much is it ?"

MARKMAKAVELI

Thanks for the unhelpful, sarcastic and patronising replies. Really appreciate it. Hope you feel like the big men now!

antonia1

MARKMAKAVELI wrote: »

Thanks but I already know that. I want to see if I have a leg to stand on with regards to a refund. It was within 24hours?! Or at least it would have been if they called me back as promised.

Very unlikely. You agreed a price for a service and paid for it. You have since changed your mind. Why should the company refund you? If you had been charged more than you agreed then you would expect a refund.

MARKMAKAVELI

Thanks antonia, seems to be what they are saying too. Just think that its a case of someone clicking a button an moving us to our previous room, all within 2 hrs...they haven't actually provided any service. Id be fine with an admin fee.

greenface

antonia1 wrote: »

Very unlikely. You agreed a price for a service and paid for it. You have since changed your mind. Why should the company refund you? If you had been charged more than you agreed then you would expect a refund.

Thats what i said only to be called a big man !! I am a big man and cant find a dress to fit.