Problems gettign refund from Mcafee

singledaddy

Bought 'total protection' online from mcafee a week ago. unfortunately it blocked internet access on my computers.
To try to get this sorted I contacted mcafee and gave their techs remote access to my computer. however after tryign on-off for 4 days even they gave up.
I removed mcafee and was straight back on line.
On their website mcafee advertise 30 day money-back. when I mentioned this mcafee said I would have to contact a company called digitalriver for a refund (even though I bought the software off mcafee's website and the receipt i was emailed came from mcafee). I kept on the mcafee rep saying that they should be able to refund direct, but he stood his ground and refused.
I have contacted digitalriver by email but they have not replied yet. I have a telephone number for them but it is premium rate and after 10 minutes of waiting I had to give up.
any advise would be very much appreciated.
thanks is advance x

enigma52

did you use Paypal or credit card to pay. Either way I would raise the matter with them as well.

waddler_8

I have contacted digitalriver by email but they have not replied yet

When did you send it? Wasn't it only yesterday you said you had applied for a refund? Give them chance to reply.

Digital River will have handled the transaction for the software purchase, so they will handle any refunds - not Mcafee.

singledaddy

yes, it was only yesterday. i guess I am being a little impatient.....but you know how it is
i paid by debit card.
hopefully I will receive a refund within a few days.
i still think it is a bit dodgy of mcafee putting on their website that they give 30 days money back when infact 'they' dont. you have to chase up a different firm.
anyhow, thanks for replies. much appreciated

waddler_8

http://home.mcafee.com/Root/AboutUs.aspx?id=privacy

Digital River is a third-party vendor providing e-commerce solutions for McAfee's online stores.

Digital River handle the financial transactions for many software companies (including MS)

Both companies are reputable & legit. You *shouldn't* have any problem with them honouring the refund so long as the t&c's of the refund are met.

RussJK

You've already registered your intent to gain a refund (keep the proof), so let the process play out. You'll get the refund one way or another.

If you don't get anywhere say by next week, it might be a good idea to write a physical letter to the McAfee head office - doing it this way means that a refund will eventually find it's way to you.

You can spend a lot of money getting nowhere on the premium lines, and the online chat support is fairly poor for this type of thing from experience. Easier to send a letter and forget about it.

grizzly1911

I had problems with Mcafee locking up my system 2/3 years back. Even though I had purchased of the shelf from a retailer they did recompense me and I did get a call from the "states" to thoroughly talk the through the problem.

As a PP has said digital river are the reseller and will be the ones to resolve in the first instance.

singledaddy

Digital river got in touch this morning to assure me that a refund will be in my bank in 5 to 7 days. Quite impressed with their customer services, not so with the chap I got from mcafee the other day. but hey-ho (as my old nan used to say) result is a good one