Samsung TV switching itself off - no solution from repair contractor

**Juice**

**UPDATE**

There's now another problem with the television - periodically it won't do anything the remote tells it, and none of the buttons on the TV work, we have to switch it off at the wall to reset it so that it works.

I wrote a letter of complaint to Samsung regarding this, had a letter through to confirm that my complaint was received but heard nothing after that. I rang them after 2 weeks and it turns out my complaint was pending on the system and that "someone should have picked it up by now", they apologised for this. He had down that the TV has had one repair - I said that they'd actually been out 4 times at which point I was told that providing the service centre could confirm this, a replacement could be arranged.

Samsung rang me today to say a replacement couldn't be offered as only one repair has been done - despite them coming out 3 or 4 times, as they have only fiddled with settings etc the other times. They need 3 repairs to confirm this. I agreed for another service centre to have a look at the TV but rang back to say I wasn't happy about it. I was told by the next person I spoke to that I only have a repair warranty with Samsung, and they don't do replacements. I'm confused at this point, the original person rings me back and clarifies these points. I asked to be put through to the manager, and after providing explanations, I'm not really any further - he's going to get another service centre to look at it, and if they can't find a problem with it I have to get an independent report done. Despite being told that they can't accept independent reports previously. One of us has had to wait in now on 5 occassions for this TV, it will be 7 by the time this other contractor has looked at it - I don't think this is acceptable at all.

I asked if there's anyone else I can go to and was told I could write to Head Office but it's unlikely they'll do anything different and it can take them up to 7 days to get a response. This is his next port of call anyway after the reports are received etc apparently.

Thing is, if Samsung can't find what's wrong with it, what am I meant to do? There's nothing for me to gain if I was making it up - it's a 6 month TV in perfect condition apart from these glitches. I've got a £600 tv that is not fit for purpose!