Is Npower ripping off a pensioner?

mattcanary

I would suggest that v£35 per month is extremely low for a property with storage heaters (even if it is a small 1 bed property).

It has probably been increased to £108.00 per month now because she fell into arrrears on the Direct debit scheme because £35.00 per month was not enough. Having said that, NPOwer may be able to reduce the monthly payment to a degree so that any arrears are clawed back at a slower rate (but meaning it is affordable for your mum).

Having said all this, was a meter reading taken when your mum moved into the house? Does the initial reading used on your mum;s first statement dor this address match up to the initial starting reading that was taken?

SEE

nPower_company_representative wrote: »

Hi poetsofthefall,

I'm concerned to hear about your mother's increase in monthly payments.

If you send the account details to forumresponse@npower.com, I could have a look into this for you to check it out?

Best wishes

Sally

Can you tell me why people with pre pay meters pay more for their energy than those allowed to run up huge bills and pay late? Pre pay customers give you money in advance, it should be reflected in the cost of their energy and should be cheaper than those allowed to run up bills with you.