Seatwave Wont pay me for ticket

I really wanted to go see Eminem at the v festival and purchased a ticket on seatwave just after they sold out for £190. As the time grew nearer I couldn't afford to make the trip to London. So I just relisted it on their site. It sold for 120 and I would only be getting 105 back after fees. The festival was on the 21st of august and i sold the ticket about a week before and still hadn't received the ticket i purchased. I received it on the 17th and sent it on the 18th as I didnt get i until after work the 17th which the post office was shut. I sent it first thing on the 18th an the buyer signed for it the 19th. i had no access to normal internet to type in the sent SD tracker. After the show i tryed to log on to see what was happening with the payment and i could not log on. I sent seatwave an email which took them days to reply. They stated they would not be paying me. They said they tried to contact me, which I had no missed calls and my dad was at home the day they stated they called as he was waiting to sign for the ticket which never came. They did not send me any emails as i would have received on my mobile. They said the sent a replacement ticket and that seller received the payment. This means someone received two tickets which one was mine. I have mailed seatwave 4 times trying to get an answer which I kept getting the same email that i would not be being paid. I've called them twice today and this morning the lady said they would pass it to the solution team and they would call back. As I did not receive an email or phone call I decided to call back. The second lady said my email details where nowhere on the system etc. and that they would not be paying me. I really don't know what to do as I have lost out on a lot of money and the buyer technically has stole my ticket now. Can anyone help?:mad::mad::mad::mad::mad::mad::(


  • *manda*
    *manda* Posts: 1,301 Forumite
    Have you checked with royal mail who signed for it and when? If the buyer signed for it on the 19th surely you completed your transaction? Sounds like you need to keep phoning and demanding to speak to someone more senior. Take details of each call you make, who you speak to etc as you may need to reference that
  • Yeah they signed for it and its all online the time and date etc. The costumer service is terrible, it was the first time I used it to sell a ticket. Im going to call back tomorrow hopefully I get through to someone that understands the fact their buyer received a free ticket. Thanks for the advice!
  • I am sorry that you are disappointed with the service you have received. Our Customer Service Team are always on hand to provide you with advice about any transactions you have made with us so please do get in touch.
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