Monument

Joannie51

Monument

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Had a long winded letter from Monument saying I have paid £1407.93 (payment break plan) but they are only offering me good will gesture of £703.97. Does anyone know if I should accept this. They said I signed up for it etc etc.
Any comments please.
Thanks

di3004

Joannie51 wrote: »

Monument

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Had a long winded letter from Monument saying I have paid £1407.93 (payment break plan) but they are only offering me good will gesture of £703.97. Does anyone know if I should accept this. They said I signed up for it etc etc.
Any comments please.
Thanks

Hi there

And well done!:beer:

If this is final then its unlikely they will go any further, but the decision is yours to make really.;)
You could chance it by asking if they are willing to take the offer higher, or if the do not and enclose the final decision they should enclose details of the financial ombudsman service (FOS), have they enclosed the leaflet for this? if not they may reconsider more otherwise.

Good luck.

Joannie51

Joannie51 wrote: »

Monument

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Had a long winded letter from Monument saying I have paid £1407.93 (payment break plan) but they are only offering me good will gesture of £703.97. Does anyone know if I should accept this. They said I signed up for it etc etc.
Any comments please.
Thanks

I plucked up courage and phoned monument and asked nicely if I could have the full amount and she said yes and to write a letter saying I was rejecting the offer of half.