HELP - cookworks sandwich toaster - argos

kat1311

Can anybody help me?

I bought a sandwhich toaster earlier today from Argos. When i arrived home I opened the box to find the instruction book is completely in French. This is obviously no use to me as I need english instructions. Phoned Argos and they said to take the product back or call cookworks. The problem - I can't find cookworks listed anywhere on the net let alone a phone number and I am loathed to carry the product back into town and back again when there is nothing wrong with it (a part from no english instructions).

Any suggestions (or even better a phone number) very much appricated

Thank you

pulliptears

Dont argos print the manufacturers contact details in the back of the catalogue? They used to

Either way, sandwich toasters dont really need instruction, put in bread, add filling, close, et voila

darwin-rover

Cookworks is one of Argos's own brands (Along with Mikomi , Visiq , Challenge , Mega Motors among others)

gyzmo

Typical of them asking for teh customer to do al the donkeywork. They shouldn't ask you to contact the manufacturer - you have no contract with them. Phone them back and tell them to sort it out or give you your money back.

nickyhutch

Heat up toaster. Make sandwich. Put sandwich in toaster. Close. Wait 5 mins or so. Open. Eat (careful, it's hot).

Hoddie_2

I used to design IFU (instructions-for-use) booklets and it's illegal to not have the required safety warnings in English.

kat1311

took the booklet back today with my reciept (without the toaster) and asked for an english version. The girl laughed behind the till and ordered another toaster to come down. Opened the second box up - to find the instructions STILL in a foreign language........ 15 minutes later we finally found a box with english instructions.

Very unimpressed with argos for making me wait so long whilst the staff stood chatting and trying to get rid of me by suggesting I phone the helpline number (0870) for the fourth time. :mad: Will be writing to complain I think.

hollydays

Mange tout Rodney

gyzmo

Well done for sticking up for yourself!

hollydays

kat1311 wrote:

took the booklet back today with my reciept (without the toaster) and asked for an english version. The girl laughed behind the till and ordered another toaster to come down. Opened the second box up - to find the instructions STILL in a foreign language........ 15 minutes later we finally found a box with english instructions.

Very unimpressed with argos for making me wait so long whilst the staff stood chatting and trying to get rid of me by suggesting I phone the helpline number (0870) for the fourth time. :mad: Will be writing to complain I think.

In French,I suggest!



"Croque Monsieurs? A FRIED ham and cheese sandwich?.The Filthy,filthy, barstewards" (Catherine Tate?)