I want to cancel - advise please!

Debt_free_by_2012

Hi all,

I have a Halifax credit card that has now been paid off. I no longer have the card as I cut it up and didn't activate it. I rang the customer service number today and tried to close the account. The person at the other end put me through to a different department which ended up being an automated message saying I can't change my rates, goodbye!:mad:
It's very frustrating as I don't know what to do now. So my question is do I call them again and pester them until they close the account or do I just do nothing?
Many thanks for your help!

Happytogetdebtfree

What about ringing again and then see if that helps, try going into the actual bank speak to someone and maybe send a letter of cancellation requesting a confirmation of cancellation hope that helps.. ps well done in paying the card off

eschaton

Debt_free_by_2012 wrote: »

Hi all,

I have a Halifax credit card that has now been paid off. I no longer have the card as I cut it up and didn't activate it. I rang the customer service number today and tried to close the account. The person at the other end put me through to a different department which ended up being an automated message saying I can't change my rates, goodbye!:mad:
It's very frustrating as I don't know what to do now. So my question is do I call them again and pester them until they close the account or do I just do nothing?
Many thanks for your help!

You probably pressed a wrong option along the way.

I closed a Halifax CC over the phone, it was a long automated process but it got there in the end.

Debt_free_by_2012

The annoying thing is the advisor told me to press that option!! Thanks for your advice i'll give it another shot.

penguingirl

When I closed my Halifax card I wrote to them after failing to get through on the phone! I got a confirmation letter a couple of weeks later.

eeyore87

CC companies are terrible for this... they'd rather keep your account open just in case. Best bet is to ask for a supervisor NOT a customer retention manager.