BHSF and claiming for contact lenses

mrs_baggins

Hi all, i have been witht the BHSF for ages and never had a problem until my recent claims for my contact lenses which were rejected. I pay for my lenses through a monthly direct debit. its for daily disposables so no solutions but it does include sight test fees and contact check up fees.

Previously I got a bill from optician every 6 months and got reimbursed. Now they say that it should not work that way and i can only claim for receipts up to 6 weeks old which I guess is ok but still my last receipt which was for 2 months was rejected as they keep asking me for detail of what is included which my optician has supplied. Does anyone else have this problem at all?

itzmee

I am with BHSF and claim for my son's contact lenses. He has monthly disposables with no fluid (as he has about 7 spare bottles!!) and I just go into Specsavers approx every 2-3 months and ask for a receipt. I'm sure I read somewhere on their T&C's that a claim can't exceed 12 weeks since payment which is why I do 2 or 3 monthly claims. I have only ever had a receipt returned once as they wanted to know the full price breakdown and wouldn't pay for any solutions, so now I ask the assistant to mark the receipt as 'Contact lenses only'.

Edited: I have just checked my claim forms for BHSF and they state that "All claims must be submitted within 13 weeks of the service or treatment provided".

bhsfuser

Dear mrs baggins, we would be happy to clarify the process for you, perhaps you would be kind enough to contact our Operations Manager via [EMAIL="enquiries@bhsf.co.uk"]enquiries@bhsf.co.uk[/EMAIL] or call us on 0121 629 1297? Thank you in advance.