Used Car Warranties

Bryang

Recently bought a 7 year old Nissan Micra from Co-Op Motor Group. It was sold with a 1 year RAC warranty which looked fairly comprehensive. Within the first 6 months the car developed a fault with the power steering, guess what...not covered by the warranty.

Pretty disappointed with Co-Op Motor Group and the way they handled the whole thing as well. Nothing in the way of explanation just a flat refusal to repair the car unless willing to pay £1400.00.

After a week and after writing to Trading Standards they did reduce the price of the repair. Anyway I,m just so sick of the whole Company now, I would not ever go there again and have now taken the car back from them, still not repaired. Would definitely not recommend Co-Op Motor Group - very poor communications, worthless warranty it has also put me off buying another Nissan ......

missile

Some of these third party warranties have so many exclusions that they are worthless. I would only trust a warranty from a reputable manufacturer, but unlikely to get that on a 7 year old micra.

I would suggest you get a quotation to repair from an independent garage.

Bryang

"Some of these third party warranties have so many exclusions that they are worthless"

- Yeah so I've found, just makes me wonder what is the point of the warranty. The steering system is listed under coverage, but when it comes to making a claim, oh that part is not covered...

thenudeone

If you think the part was covered, challenge it and take it to the FOS if necessary. Sometimes warranty companies need a little nudge!

"All component" warranties are usually the best.

Bryang

"If you think the part was covered, challenge it and take it to the FOS if necessary"

The warranty mentions all parts for a standard steering system, I have now found out the Micra has an electronic steering system with different parts.

Looks as if the dealer did not know this either, another reason not to go back to Co-Op Motor Group

albionrovers

Was the warranty not with the RAC? What's the Co-op got to do with it? Or was it not really with the RAC?

gilbert_and_sullivan

It's hardly the fault of the selling garage, though it could be argued that they sold you the warranty which turned out to be a worthless sheet of paper, which used car warranties usually are.

You won't get a 12 months guarantee worth it's name with a 7 year old used car, about the best you can hope for is a proper used car warranty such as Toyota and BMW offer with their approved used cars, but you'll pay a high price for the car in the first place.

£1400 is a serious cost though, i'd be looking at finding a competent indy who might be able to repair the fault or obtain a rebuilt unit.

vax2002

warranties are insurance.
Insurance is the oldest scam in existence.
If it worked, they would be bankrupt.
Learn, these warranty insurance policies are not worth the paper they are written on.

Bryang

"Was the warranty not with the RAC? What's the Co-op got to do with it? Or was it not really with the RAC?"

It says RAC on the warranty which Co-Op Motor Group supplied with the car.

The dealer just keeps blaming the 'warranty company' the whole time...

Bryang

"£1400 is a serious cost though, i'd be looking at finding a competent indy who might be able to repair the fault or obtain a rebuilt unit."

Since I am not yet a millionaire, that's what I am doing

vax2002

You need to get the document policy "taxed" that is read by a legal expert in contract law.
They will soon tell you if you are covered and if you are you can write and give them fair opportunity to perform the repair and if they decline, take it to the main dealer, get it fixed and sue the warranty company for the value.
Start by getting the document taxed, could be the best £50 you ever spend plus you can claim that back as well if you are covered.