Top dog at hayes and jarvis

samuela66

Hi

Does anyone know who to contact regarding a complaint over my booking with the above company

thanks
sam

joaniemerc

Looks like Hayes and Jarvis is owned by TUI and the head honcho there is Dr Michael Frenzel.

budgetflyer

joaniemerc wrote: »

Looks like Hayes and Jarvis is owned by TUI and the head honcho there is Dr Michael Frenzel.

Who is not going to be the slightest bit interested in dealing with a complaint.

Unless you are Royalty or The Prime Minister.

redmalc

The earlier respondent is correct,we recently booked an holiday through Sovereign however the receipt came via Hayes & Jarvis who are wholly owned by Tui

ponymad_3

I wish you good luck... My pretty minor complaint with the lovely Thomson inept can t read your own brochure department left me no choice but to forward to Abta... I simply wanted them to say sorry and I was right and given me a token... Nada... except to wind me up

samuela66

Thanks for that peeps

I am well cheesed of with them bank holiday specials "my bum" lying toads thats what they are!!!!!:mad:

Incapuppy

Did you book during their bank holiday 'sale' only to find that prices are now cheaper? If not then please ignore the rest of this post.

There was a similar thread recently whereby someone was complaining about the price of a flight dropping after a sale.

If this is the case for you I think you will find they reserve the right to change prices as and when they see fit; it could be that they still had lots of availability after the sale and lowered prices further.

samuela66

Incapuppy wrote: »

Did you book during their bank holiday 'sale' only to find that prices are now cheaper? If not then please ignore the rest of this post.

There was a similar thread recently whereby someone was complaining about the price of a flight dropping after a sale.

If this is the case for you I think you will find they reserve the right to change prices as and when they see fit; it could be that they still had lots of availability after the sale and lowered prices further.

Hi Inca,

Not really, its exactly the same price offering the same deals ie breakfast, £979 each, on the telephone i was pressurred into booking it as that said it will be more expensive tomorrow, well it was bloody £200 cheaper they told me it was a glitch in the system and had anyone booked it they would be asked to pay the extra, mmmm i dont think so, then they put the price back to exactly the same so no deals there, but I have a £150 voucher off which I am sure they will say cannot be used in conjunction with any opther offer, which if I hadnt booked the offer I would still be better off

xx

Hayes-and-Jarvis

Hi Samuela66,

I'm sorry to hear you have a complaint. Hayes and Jarvis is indeed part of the TUI group and if you would like to contact us please email us your comments at customer.relations@hayesandjarvis.co.uk and we will ensure the correct department replies to your query.

Simon at Hayes and Jarvis.

samuela66

Hayes-and-Jarvis wrote: »

Hi Samuela66,

I'm sorry to hear you have a complaint. Hayes and Jarvis is indeed part of the TUI group and if you would like to contact us please email us your comments at [EMAIL="customer.relations@hayesandjarvis.co.uk"]customer.relations@hayesandjarvis.co.uk[/EMAIL] and we will ensure the correct department replies to your query.

Simon at Hayes and Jarvis.

Hi Simon,

I wrote to H and J and received a call yesterday with a great outcome, thanks for taking the time

samx