Nat West bank - one try and then locked out!

ChiefGrasscutter

I'll be doing the same......when the bonus period runs out
Except that I never close 'redundant accounts' if they are the last account open with the savings group. I just leave a nominal £1 in them.
When they next bring out a 'rate beating account' it makes it a lot easier if you are already on the system with an existing account and don't have to go through the verifying ID crap again. (I'm never electronically ID'd - I always have to supply ID documents)

dorsetlady

ChiefGrasscutter wrote: »

I'll be doing the same......when the bonus period runs out
Except that I never close 'redundant accounts' if they are the last account open with the savings group. I just leave a nominal £1 in them.
When they next bring out a 'rate beating account' it makes it a lot easier if you are already on the system with an existing account and don't have to go through the verifying ID crap again. (I'm never electronically ID'd - I always have to supply ID documents)

Good idea! Thanks.

agrinnall

dorsetlady wrote: »

I put a complaint into Nat West and someone has just called me. He said, as some previous posters have suggested, that someone with a very similar customer number to me had tried to log in and this had then blocked my account. They had traced their IP address and found this out.

Glad to hear you got an explanation, although it's a shame you were given a misleading response when you first called. Whoever blocked you out must have been a bit of a numpty to get their own customer ID wrong 3 times in a row!