Videos green and blocky

LadyMorticia

Hey everyone.:wave:

I've been having a problem for a while where when watching videos online the videos are green and blocky.

However, it only happens on some videos. For instance, I can watch one video on Youtube that will be fine, then I'll watch another and it'll be green and blocky.

It seems to happen more on ITV Player though and BBC Iplayer seems to play perfectly fine.

I've tried to update my video card but apparently it's already up-to-date. I googled the problem but it wasn't really helpful which is why I thought I'd ask here.:o

My laptop specs are as follows:

Sony Vaio
Windows 7 Home Premium 64bit
Intel Core i3 2.4ghz processor
4GB ram
Intel (R) HD Graphics

I've done spyware scans and virus scans which have all come back clear.
I use Firefox and have tried using Opera to access the videos which are green and blocky and they're green and blocky in Opera also.

I play Sims 3 alot on my laptop and that runs fine.

Can anyone give me any tips of other things to try or know what the problem might be?

I read that turning off hardware acceleration might fix it but I can't find that option in my settings.:o

Thank you in advance.:o

paddyrg

The videos themselves might be duff - can you give the link of one? Your computer may be just fine!

LadyMorticia

paddyrg wrote: »

The videos themselves might be duff - can you give the link of one? Your computer may be just fine!

http://www.itv.com/itvplayer/video/?Filter=265527

I know it's the X Factor but using it as an example.

LadyMorticia

Octopusssy wrote: »

Are they onboard graphics? I stArted getting problems on my system, because my onboard were screwed. I bought a dedicated graphics card, which solved the problem.

I think they are.:o

santer_2

Check for updated drivers, or post the make and model of the motherboard if you do not know where to find them

Speccy will let you know what the motherboard details are

http://filehippo.com/download_speccy/

LadyMorticia

santer wrote: »

Check for updated drivers, or post the make and model of the motherboard if you do not know where to find them

Speccy will let you know what the motherboard details are

http://filehippo.com/download_speccy/

Thank you.:)

Just copied and pasted what it says. Hope that's okay.:o

Manufacturer Sony Corporation
Model VAIO
Version C6074AYM
Chipset Vendor Intel
Chipset Model Havendale/Clarkdale Host Bridge
Chipset Revision 02
Southbridge Vendor Intel
Southbridge Model HM55
Southbridge Revision 05
System Temperature 56 °C
BIOS
Brand American Megatrends Inc.
Version R1140Y8
Date 10/06/2010

santer_2

Have you got this?

http://www.sony.co.uk/hub/vaio-software/vaio-care

LadyMorticia

santer wrote: »

Have you got this?

http://www.sony.co.uk/hub/vaio-software/vaio-care

Heeey.

I have. I've run the video diagnostic tool in it and it says that everything is fine.

santer_2

Searches on the Sony site for software either go for the fix it thing or here,

http://support.vaio.sony.eu/computing/vaio/index.aspx

so maybe they will only give links to those with serial numbers

Their after sale number is 0844 8466 555 and the customer service number is 01256 355011 if you cannot find the video drivers online