My Gas went up 19.9% and they backdated it 2 extra months!

Big_Cat_2

Hi

My latest gas bill showed a 19.9% price rise, the company concerned when questioned said " you must be wrong, the price rise was 9.9% ", I got her to calculate it herself and she had to admit i was right.

She consulted someone else and the reply was, " oh, 9.9% was the national average ", which means some luck person got a 5% increase (all things being equal).

Also they estimated the bill as to when the price rise occurred and not surprising ly the major chunk of fuel use was after the price rise. I know this isnt correct because I record fortnightly all my meters, so have the values.

Using my trusty calculator (same set of batteries from A levels 20 something years ago) I calculated that they want to charge me for about 2 months of fuel on the new tarriff ( ie price rise was in October, charging me new price on August and Sept usage.

I am writing to them to get them to change it as they wouldnt do it over the phone.

Moral of story - record your meter reading frequently and check you bill when the estimate usage on price rises

Ho Hum , I hope this helps

Big_Cat

espresso

Big_Cat wrote:

Also they estimated the bill as to when the price rise occurred and not surprising ly the major chunk of fuel use was after the price rise. I know this isnt correct because I record fortnightly all my meters, so have the values.

If you read your meters fortnightly, why didn't you simply supply them an accurate reading when the price increase came into effect back in October?

Big_Cat wrote:

Moral of story - record your meter reading frequently and check you bill when the estimate usage on price rises

Not a lot of point reading your meters regularly, if you don't give your suppler the information!

Check for price changes regularly here.

Big_Cat_2

Yer Yer, I know, honestly didn't think about it. I take the reading to monitor family usage rather than get accurate bills - ok, partly pointless if I dont tell the supplier!!

Anyway, does anyone else have the same problem as me, every time they read the meter, the bill comes through as an estimate, even though I keep giving them the meter serial numbers etc....

Big_Cat_2

Sorry Espresso - didnt thank you for the link re price increases - Ta v much