nothing on the screen

firbyfred

I bought this computer, spec below, last Christmas for my son, we moved house this weekend and I was careful with it into the new house, I can't guarantee anything happened from where I left it to him setting it up, now we can't get nothing on the screen, as far as I can make out it did give an error message first time it was started up, when I started it the screen had vertical narrow strips, now it just has a dark screen after showing the asus motherboard logo on start up,
Its still under warranty but will have to be sent back, any ideas what it could be?

CPU: Intel Core i5 760

CPU Cooler: Coolermaster Hyper TX3

Operating System: Microsoft® Windows 7 Home Premium 64-bit

Motherboard: Asus P7P55 LX

Memory: 8.0GB Corsair DDR3 1600mhz DHX CL9 (4x 2GB)

Hard Drives: 500GB S-ATAII 3.0Gb/s

Second hard drive: 500GB S-ATAII 3.0Gb/s

Optical Drive: 22x DVD±RW DL S-ATA

Graphics card: ATI Radeon HD 5770 1GB

Sound card: Onboard 7.1 Audio

Internet: Wireless 802.11N 300Mbps MIMO PCI card

Speakers: Creative Inspire T10

Monitors: LG 22' E2240S-PN LED

Case: Xigmatek Asgard

PSU: 700W EZCool Tornado

OneADay

Checked the monitor cables are hooked up properly.
Though if you are getting a logo coming up, then connection must be ok with monitor - could be the hard drive inside cable is loose maybe.

Try booting up and press F8 straight away ( a few times) and try to see if you get boot up into safe mode.
Or try F2, F12 - to see boot up menu.

F1 to get into bios usually - and see if the hard drive is being detected.

pogofish

Yes, if it is going through the startup screen but not loading further, my initial suspicions would be the hard disc and if you have just moved, there is the chance of something happening in transit.

firbyfred

Last night we pressed f8 it loaded 23 lines of information similar to this the last one

WINDOWS/system 32/ DRIVERS AVGIIDSEH.sys

and seemed to stall after 15 minutes saying please wait, not sure if we gave it enough time, what do you think?

GunJack

sounds like you need to re-seat the hdd cables inside the case - disconnect then re-connect each end in turn, then try again