£1 fee to ask bank to send me credit agreement forms

gringo2000

Hi guys,

I believe I may have been re-sold PPI on a number of loans i've had over the past few years, and am looking into claim it back - however, once I knew the accounts had been settled and everything was OK after a few months, I shredded all the relevent paperwork - so i'm going to have to contact my bank to send me copies of my old credit agreement forms.

I've read the 'DIY' tips suggested on the PPI page of this site, and it says that banks usually charge £1 for a copy of the credit agreement - however, I need more than one copy as I had more than one loan - so is that £1 per credit agreement, or £1 regardless of how many I ask for?

Thanks in advance.

kelly993

Hi there
I had the same issue with Natwest and they told me that it is £1 per agreement. If you have quite a few you may be better off doing a subject access request (SAR) this will cost you £10 but it will mean you will get everything that the bank holds about you covering all accounts, loans, credit cards etc.
Best of luck with your claims.

gringo2000

Thanks Kelly! Thats a great help. That may actually be worthwhile because I also had a credit card with the same bank - but again, it was settled and I have no more records. All that I cna find out about each account is the last 4 digits of each account number by checking my credit profile.

So will that Subject Access Request show me absolutely everything I know - the amount borrowed, whether it included PPI or not, and how much I was paying back each month?

Thanks for your help.

EDIT: Also, even though I toom out the loan through Lloyds TSB, the loan repayments according to my bank statement, were paid to 'Loans Direct' (they must be some 3rd party company that Lloyds sell products for). Would this show on my Subject Access Request even if the payment wasn't being paid back to Lloyds TSB?

kelly993

I think they are a better option if you have allot with one bank, I have had one from Lloyds I think it must have taken some poor person the entire 40 days to collate all the information! The SAR will include everything from credit card/loan agreements, statements, any phone call recordings and account notes and account numbers. You certainly get your £10 worth! I used the letter from this site there is a sticky called SAR LETTER and I just copied and pasted it into a word document.
If Lloyds were the broker then I think it should include details of this. I have never had this situation myself but maybe one of the site gurus will be able to confirm this.

gringo2000

Thanks Kelly. Great help - you're a star!

kelly993

Your very welcome, glad I could help

dunstonh

I've read the 'DIY' tips suggested on the PPI page of this site, and it says that banks usually charge £1 for a copy of the credit agreement - however, I need more than one copy as I had more than one loan - so is that £1 per credit agreement, or £1 regardless of how many I ask for?

The £1 per credit agreement only applies to loans that are in force. Not those repaid. For repaid loans, you need a subject access request costing £10.

gringo2000

Thanks guys,

I have just found a template letter for a DSAR and customized it slightly - and have just printed it ready to send tomorrow.

One of my Lloyds TSB loans was very large - and from what I can see from the limited records i've got, £4000 of that was PPI.

Time to kick some Lloyds TSB !!! (hopefully).

kelly993

dunstonh wrote: »

The £1 per credit agreement only applies to loans that are in force. Not those repaid. For repaid loans, you need a subject access request costing £10.

I have recently had loan and CC agreements from Tesco, lloyds, Egg and MBNA all of which were paid off 3 years ago I originally did not include the £1 fee and they all wrote to me telling me that they would not send it unless I wrote back including the fee. If this is the case then I feel ripped off and may have to start a £1 fee reclaiming thread

gringo2000

kelly993 wrote: »

I have recently had loan and CC agreements from Tesco, lloyds, Egg and MBNA all of which were paid off 3 years ago I originally did not include the £1 fee and they all wrote to me telling me that they would not send it unless I wrote back including the fee. If this is the case then I feel ripped off and may have to start a £1 fee reclaiming thread

hahaha! Do it! :rotfl:

dunstonh

kelly993 wrote: »

I have recently had loan and CC agreements from Tesco, lloyds, Egg and MBNA all of which were paid off 3 years ago I originally did not include the £1 fee and they all wrote to me telling me that they would not send it unless I wrote back including the fee. If this is the case then I feel ripped off and may have to start a £1 fee reclaiming thread

You got lucky then.

An FAQ in this section is from people asking why lenders have refused to supply information when they sent their £1 request in. The requirement to supply for £1 does only apply to current debt. If a lender chooses to supply info to you when they dont have to, then that is their choice. The £10 SAR is also more likely to turn up useful information than the £1 request which will usually just be the agreement. The agreement by itself doesnt aid a complaint in any way.