Contacted by Refresh My Claims

ami66

Husband got cold call from a company called Refresh My Claims re a mis sold ppi from 1990. He told them to send him details in post to consider even though he had no intention of considering their services but curious about what loan they were talking about.

Their letter has arrived thanking us for agreeing to allow them to handle claim although this is not what they were told :mad: They are referring to mortgage taken out in 1990 with the halifax which is correct. However they have an amount of £45,000 when it was actually £57,500.

Which made me wonder a) how do they get the info and b) are they likely to be right do we have a claim?

di3004

ami66 wrote: »

Husband got cold call from a company called Refresh My Claims re a mis sold ppi from 1990. He told them to send him details in post to consider even though he had no intention of considering their services but curious about what loan they were talking about.

Their letter has arrived thanking us for agreeing to allow them to handle claim although this is not what they were told :mad: They are referring to mortgage taken out in 1990 with the halifax which is correct. However they have an amount of £45,000 when it was actually £57,500.

Which made me wonder a) how do they get the info and b) are they likely to be right do we have a claim?

Hi there
I understand that in the past application forms were given parts to tick if you did not want to be put on the systems for further contacts from other companies, this is sometimes missed, so its possible they found you this way.

However, if you think you have a case, have a go yourself.
You are not obliged to go with this company if you've not agreed or signed anything with them, just tell them your not interested if you want to.

To make a reclaim its just a matter of completing a reclaim questionnaire as on step 3 below, complete/send to whoever sold you the account, head office or complaints, remember to keep a copy.
They normally have 8 weeks to give a decision, but may write to ask for more time if required, the FSA have given some banks etc more time because of backlogs, for example 16 weeks.
Not sure if it will be the same for your case in regards of mortgage ppi though.

I think maybe Dunstonh or MagpieCottage will be able to advise you further on this one, so hopefully they will be along soon to help, good luck.
http://www.moneysavingexpert.com/reclaim/ppi-loan-insurance#step3

Also remember, if you do this yourself and successful you get to keep all your refund.

magpiecottage

It is conceivable that a PPI from 1990 could be missold but you would need to prove.

You would first need to demonstrate that the PPI policy actually ever existed - if it didn't then clearly it is a non-starter.

Once over that hurdle, you would need to demonstrate that it was either sold by an employee of the Halifax or the insurer. The reason for this is that a sale by the Halifax was covered by the Building Societies' Ombudsman and insurer was probably covered by the Insurance Ombudsman Bureau. If that is the case then the Financial Ombudsman Service. Otherwise FOS cannot get involved in the sale of a general insurance and the firm that sold it (if it still exists) can use the Limitation Act to time bar a complaint.

You would need to then show that the policy had been misrepresented to you and but for that misrepresentation you would not have taken out the policy.

Even then, if the policy was a condition of the mortgage (which was quite common in 1990) the complaint would probably fail.

So I think you will have an uphill battle.


But an ambulance chaser will do no better despite what porkies they may tell you to the contrary.

ami66

magpiecottage wrote: »

But an ambulance chaser will do no better despite what porkies they may tell you to the contrary.

lol!


It was the phone call from the claims company that made me check our agreements and have found that there are some PPI's on our loans that we were mis sold since we were both self employed.

I have some documentation to do with our mortgage back then. I was self employed at the time and my husband in a job that offered sick pay for 12 months.

Everything was sold by Halifax staff we didn't see anyone other than the one member of staff. Condition for the mortgage was a policy but paperwork is not clear what policy.

We also had to take out a new endowment policy with the Prudential for the mortgage, they refused to accept one we already had. We complained in 1991 and the Prudential refunded with interest all payments into our first policy as 'a goodwill gesture' although they claimed there was no evidence of miss-selling.

In hindsight we were never happy with the mortgage, it was a weird offer. House cost £57,500 Halifax would only offer 95% ie £54,625, my parents leant us some so we could manage the 5% deposit of £2875.

Halifax then leant us £57,500 and put £2875 into deposit account to supplement our payments over the first 3 years. Any excess interest earned would be ours at the end of 3 years. Needless to say there was no excess and we ultimately paid 105% for our house.

Think I'll just add this account to those I'm sending forms regarding PPI miss selling to and see what happens.

I have no problem with claims company, we used one three years ago to take on a claim against HFC bank. My husband have been arguing for nearly 2 years that we had been missold a loan but got no where and wasn't up for any more arguing.

I sent all the details to PPI Claims Made Simple who were brilliant and dealt with everything for us and got back £8600 and charged us 23.3% (20%+vat) and worth every penny at the time given the stress dealing with Ombudsman on our own.

But seriously a company calling themselves 'Refresh my Claim' with a packet of sweets as their logo :rotfl: :rotfl: They've got to be having a laugh!